ER Case Manager

Our client is a scaling retail brand who are obsessed with offering exceptional in store service. They are now looking for an ER Case Manager to join their team based out of their Chester head office. The role will five days per week during the induction phase, however hybrid once out of that with a likely split of two days office, three days working from home.

ER Case Manager – Responsibilities

• Managing any long-term absence and Right to Work checking processes.
• Providing a professional, proactive, expert ER advisory service to managers.
• Offering advice and guidance to managers on complex people matters ensuring best outcome for both company and person.
• ER management covering serious conduct matters, capability, employee concerns including management of suspensions and investigations.
• To always provide active support to managers in the day-to-day case management of serious / complex employment issues whilst considering the commercial constraints of the business and the legal framework.
• Supporting HR and liaising and developing effective working relationships with wider stakeholders.
• Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales.
• Provide support to Managers or act as ER lead on complex people matters, including hearings and appeals.
• Offering solutions to managers, while recognising legal and regulatory requirements.
• Coaching managers in all aspects of people management.
• Ensure all case management details are recorded accurately on company systems.
• Reviewing and preparing letters and documents in readiness for and after formal hearings.
• Work collaboratively with field-based Case Management team to ensure consistency of approach.