dnata
ER Partner
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Department: Central Functions
Location: Manchester M90 5EX (BOND)
Description
Who are we?
Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.
The Role
To support the implementation and continuous improvement of HR policies and practices, working with the ER & Policy Manager to ensure legal compliance. A key aspect of the role is supporting and upskilling line managers to apply policies effectively and confidently, fostering a positive employee relations climate, from conduct and capability to grievances and absence management. You’ll play a key role in promoting informal, proactive, and personalised approaches to people management with a commercial lens at all times.
The ER Specialist plays a key part in helping the business strengthen its policy management and will support operational managers across a multi-site organisation working with different people and personalities. You’ll build trust in the function and show the business what “good looks like” for all things employee relations.
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Key Responsibilities
- Serve as the first point of contact for all ER-related issues.
- Provide expert advice and guidance on HR policies and procedures.
- Coach and develop line managers to build capability and confidence through 1:1 sessions and group training on:
- Performance and capability
- Disciplinaries and grievances
- Absence management
- Ensure compliance with employment legislation, HR standards, and company policies.
- Maintain accurate and timely case records and documentation.
- Build strong relationships with stakeholders and provide a consultative approach to resolving issues.
- Manage a high-volume ER caseload, including complex and sensitive cases.
- Identify and escalate high-risk cases to the ER & Policy Manager.
- Contribute to a culture of continuous improvement within the HR team.
- Participate in broader people-focused projects as and when required.
- Analyse employee relations data and trends to identify risks and recommend proactive solutions.
- Champion a culture of fairness, inclusion, and respect in all employee relations practices.
Skills, Knowledge and Expertise
- Experience working as an ER Adviser / HRBP ideally in a manufacturing or equivalent environment.
- Strong knowledge of UK employment law and HR best practices.
- Excellent communication, coaching, and stakeholder engagement skills.
- Ability to influence and build credibility with colleagues at all levels.
- Meticulous attention to detail with a strategic and pragmatic mindset.
- Commercially minded with a creative approach to problem-solving.
- Ability to travel to different UK based sites.
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Benefits
What's in it for you?
- An opportunity to be part of the Emirates global family.
- Free breakfast, lunch and dinner on site
- Free tea and coffee
- Simply health Plan
- Refer a Friend Scheme
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our in-house apprenticeship programme
If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.
dnata Catering UK is committed to protecting your personal data. Any information you provide during the recruitment process will be processed in accordance with our Privacy Notice and used solely for recruitment purposes. Your data will be held securely and retained only for as long as necessary in line with our data retention policy.
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