Lorien
eRates Application Support
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eRates Application Support
Hybrid Working – London – 2-3 days a week on site.
Financial Services
Lorien's leading banking client is looking for an eRates Application Support professional to provide functional and technical support across a complex Front Office trading environment. The role will focus primarily on Rates and Repo products, supporting business-critical trading applications and ensuring the stability, availability, and performance of the end-to-end application landscape.
The successful candidate will combine strong financial markets/product knowledge with hands-on technical capability and will act as a key bridge between Front Office users, technology teams, and other stakeholders.
This role is based in London.
This role will be Via Umbrella.
Working in a Hybrid Model of 2-3 days a week on site.
Key Responsibilities
- Provide functional and technical application support for Front Office Rates and Repo trading applications.
- Manage production incidents and problems, performing investigation, root-cause analysis, and coordinating resolution.
- Support complex end-to-end application chains, understanding upstream/downstream dependencies and business impact.
- Work closely with Traders, Front Office users, developers, infrastructure teams, and senior stakeholders.
- Use SQL to investigate data, troubleshoot issues, and analyse application behaviour.
- Support applications across Unix, Linux, and Windows environments, including web application servers and portals.
- Utilise basic scripting, ideally Python, for troubleshooting and automation.
- Support change and release management, ensuring controlled implementation into production.
- Translate technical issues into clear business language and communicate effectively across technical and non-technical teams.
- Identify opportunities to improve application stability, resilience, and support processes.
- Contribute to projects and application enhancements, delivering within agreed time, quality, and budget constraints.
- Provide guidance and support to junior team members.
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Skills & Experience
- Strong experience in Application/Production Support, predominantly within a Front Office Trading environment.
- Good financial markets knowledge with a strong understanding of Rates and Repo products.
- Experience supporting business-critical trading applications and understanding their impact on Front Office operations.
- Strong incident, problem, and root-cause management experience.
- Good knowledge of Unix, Linux, and Windows systems.
- Strong SQL skills, including query writing, troubleshooting, and data analysis.
- Basic scripting capability, ideally Python.
- Knowledge of web application servers and portals.
- Strong understanding of production, change, and release management processes.
- Experience supporting complex functionality and end-to-end application architectures.
- Excellent analytical and problem-solving skills.
- Strong stakeholder management and communication skills, with the ability to engage effectively from junior through to senior level.
- Self-motivated and able to work independently within a fast-paced, complex environment.
- Experience contributing to or managing projects and delivering within time, quality, and budget constraints.
- Fluent English.
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Key Skills
- eRates
- Rates
- Repo
- Front Office
- Application Support
- Production Support
- Trading Applications
- SQL
- Unix/Linux
- Python
- Incident & Problem Management
- Change & Release Management
- Stakeholder Management
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