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Penta Consulting
Penta Consulting is a technology service provider and industry-leading outsourced partner. For over 28 years, we have specialised in providing professional and managed services to OEMs, system integrators, financial services providers, and leading IT and Telco companies worldwide.
We are expanding our global telecoms team and are seeking Level 3 Ericsson RAN Support Engineers to join a world-leading technology organization. This is a remote role.
Role Overview
As an Level 3 Ericsson RAN Support Engineer, you will provide advanced support, troubleshooting, and optimization for Ericsson RAN systems. You will act as the senior escalation point for critical issues, working closely with customer operations teams to ensure stable, high-performing mobile networks.
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Key Responsibilities
- Provide Level 3 support for Ericsson RAN systems (2G/3G/4G), resolving complex technical issues.
- Perform detailed troubleshooting, root cause analysis (RCA), and permanent problem resolution.
- Conduct network performance analysis, identifying degradation and recommending corrective actions.
- Support integration, configuration audits, and validation testing in customer environments.
- Collaborate with customer engineering and operations teams.
- Act as a trusted technical advisor for customers, ensuring high-quality service delivery.
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Experience
- Minimum 10 years’ hands-on experience in Ericsson RAN Technologies
Technical Skills
- Deep knowledge of RAN (2G, 3G, 4G).
- Proven expertise in troubleshooting.
- Strong understanding of KPI analysis, network audits, and parameter optimization.
- Proficiency with OSS tools for performance and configuration management.
- Experience working in remote, customer-facing support environments.
- Fluency in English
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