SystemsAccountants
ERP Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ERP Customer Success Manager
Employment Type: Permanent, Full Time
Location: Hampshire
Working arrangement: Hybrid (minimum three days per week in the office)
Salary: £45-50k plus commission (OTE up to £80k)
We are partnering with a growing ERP solutions provider seeking a Customer Success Manager to join their team. This is an excellent opportunity for a customer-focused ERP professional to build strategic client relationships, drive software adoption, and help organisations maximise the value of their ERP investment.
Role Responsibilities
- Act as the primary point of contact for a portfolio of ERP customers, building trusted relationships with key stakeholders and decision-makers.
- Lead regular customer reviews, proactively identifying opportunities, risks, and areas for improvement across customer accounts.
- Support customer onboarding, user adoption, training initiatives, and the implementation of additional software modules and solutions.
- Identify upsell and cross-sell opportunities while helping customers optimise business processes and achieve strategic objectives.
- Gather customer feedback, track key success metrics, and collaborate with internal teams to ensure an outstanding customer experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Experience
- Proven experience in Customer Success, Account Management, or a similar client-facing software or technology role.
- Strong understanding of ERP systems and business processes, ideally including exposure to Sage X3, Sage Intacct, or comparable ERP solutions.
- Excellent stakeholder management, communication, and relationship-building skills.
- Strong analytical and problem-solving skills, with the ability to identify customer needs and deliver effective solutions.
- Experience working with CRM platforms and cross-functional teams in a fast-paced software environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
SystemsAccountants is a specialist finance systems and transformation recruitment partner, providing ERP talent for interim and permanent positions. If you’re a candidate considering your next move or an organisation looking for finance systems talent, contact Christopher Ames at christopher.ames@systemsaccountants.com to find out how we can help.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London