Arizona Department of Administration
ERP Solutions Analyst
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ARIZONA DEPARTMENT OF ADMINISTRATION
DELIVERING RESULTS THAT MATTER BY PROVIDING BEST IN CLASS SUPPORT SERVICES.
ERP SOLUTIONS ANALYST
Job Location:
ENTERPRISE RESOURCE PLANNING (ERP) DIVISION
THIS POSITION MAY OFFER THE ABILITY TO WORK REMOTELY, WITHIN ARIZONA, BASED UPON THE DEPARTMENT'S BUSINESS NEEDS AND CONTINUAL MEETING OF EXPECTED PERFORMANCE MEASURES
MAIN OFFICE LOCATION: 100 N 15TH AVE, PHOENIX, AZ 85007
Posting Details:
- SALARY: UP TO $93,000
- GRADE: 26
- OPEN UNTIL BUSINESS NEEDS ARE MET (1ST REVIEW OF RESUMES 8/17/2026)
Job Summary:
The Arizona Department of Administration (ADOA) Enterprise Resource Planning (ERP) Division is seeking an innovative and results-driven ERP Solutions Analyst to serve as a strategic bridge between business stakeholders and technical execution. In this critical role, the selected candidate will optimize, support, and enhance the State’s core CGI Advantage 4.0 Human Resource Management (HRM) and Financial systems. Operating at the intersection of business operations and technology, the analyst will translate complex agency needs into functional requirements, lead impactful process improvements, and maintain overall system stability through proactive troubleshooting and configuration management.
Beyond traditional ERP maintenance, the position plays an active role in driving agency modernization by automating workflows using platforms like n8n and harnessing AI-enabled tools, including Google Gemini and NotebookLM, to elevate overall organizational efficiency. The ideal candidate possesses a strong analytical mindset, demonstrated proficiency in SQL and ETL processes, and a commitment to continuous improvement, ensuring that enterprise technology directly supports and advances the State's operational objectives.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
- Overseeing the administration, troubleshooting, and enhancement of the CGI Advantage 4.0 HRM and Financial systems, ensuring system stability and coordinating resolutions with technical staff and vendors.
- Partnering with stakeholders to gather requirements, leading process mapping exercises, and translating business needs into actionable technical specifications.
- Managing SQL queries, performing data reconciliation, and supporting ETL processes (Pentaho Data Integration) to ensure high data quality and provide accurate reporting.
- Developing workflow automations (n8n) and integrating AI-enabled productivity tools (Google Gemini, NotebookLM) to optimize existing business processes.
- Participating in project planning, providing end-user training for new features, and maintaining documentation/standard operating procedures.
- Maintain availability and flexibility to support production deployments, critical patch windows, and post-implementation troubleshooting, which may occasionally require work outside of standard business hours to ensure system continuity.
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Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- Business analysis methodologies and best practices.
- ERP concepts and enterprise business processes.
- Human Resources and Financial Management business functions.
- CGI Advantage 4.0 HRM and Financial modules (preferred).
- Relational database concepts.
- ETL concepts and data integration methodologies.
- Workflow automation concepts.
- APIs, system integrations, and automation principles.
- Artificial Intelligence productivity tools, including Google Gemini and NotebookLM.
- Documentation standards and business process documentation.
- Customer service principles.
- Organizational and project management principles.
- Continuous improvement methodologies.
Skills in:
- Analyzing complex business processes and identifying opportunities for improvement.
- Creating business process maps, workflow diagrams, and technical documentation.
- Gathering, documenting, and validating business and functional requirements.
- Using SQL to query, analyze, and validate relational database information.
- Performing data analysis and troubleshooting using SQL.
- Developing and maintaining ETL processes using Pentaho Data Integration (PDI/Kettle) or similar tools.
- Configuring and supporting workflow automation solutions using platforms such as n8n.
- Supporting API integrations and automating business processes.
- Using AI tools to conduct research, create documentation, and improve productivity.
- Producing clear technical documentation, reports, and user guidance.
- Delivering excellent customer support and stakeholder engagement.
- Organizing work, prioritizing tasks, and managing competing deadlines.
- Applying analytical thinking and structured problem-solving techniques.
Ability to:
- Understand complex business operations and translate business needs into technical requirements.
- Work effectively with business and technical stakeholders.
- Manage multiple priorities in a fast-paced environment.
- Learn new technologies and business processes quickly.
- Evaluate business problems and recommend technical solutions.
- Support enterprise ERP applications and integrations.
- Work independently while contributing to team objectives.
- Adapt to changing priorities and evolving technologies.
- Evaluate emerging AI technologies for business value and process improvement.
- Communicate technical concepts effectively to both technical and non-technical audiences.
- Build productive working relationships with customers and business partners.
- Maintain accuracy and attention to detail while working under deadlines.
- Demonstrate initiative, accountability, and a commitment to continuous learning.
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Selective Preference(s):
- Experience supporting CGI Advantage 4.0 HRM and Financial systems.
- Experience with Pentaho Data Integration.
- Experience developing workflows using n8n or similar automation platforms.
- Familiarity with AI-assisted productivity tools, including Google Gemini and NotebookLM.
- Experience working in government, public sector, or large enterprise ERP environments.
- Knowledge of project management and Agile methodologies.
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Finance, Human Resources, or a related field, or five (5) years of experience in business analysis, ERP support, systems analysis, or a related technical role.
- Experience writing SQL queries.
- Experience documenting business processes and requirements.
Pre-Employment Requirements:
- Background and reference check, including state and federal criminal records fingerprint check
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. [https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf]
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
- Sick leave
- Vacation with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
- Health and dental insurance
- Retirement plan
- Life insurance and long-term disability insurance
- Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here [https://hr.az.gov/about/resources/family-leave-expansion]. For a complete list of benefits provided by The State of Arizona, please visit our benefits page [https://benefitoptions.az.gov/jobseekers]
Retirement:
- Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment
Contact Us:
- If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance.
- The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
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