Equinox Consulting Limited
ERP Technical Consultant
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Job Title: ERP Technical Consultant
Job Family
Professional Services
Reports To
Head of Operations
Direct Reports
None
Location
Remote - UK based
Salary
£50,000+ DOE (Ceiling £70,000)
Contract Type
Permanent, Full Time
About Equinox
Equinox is a specialist Unit4 ERP consultancy. We work with organisations across all sectors to implement, support, and continuously improve their Unit4 platforms. We are a small, close-knit team, and we are deliberate about who we bring into it.
We do not do average. Every client engagement carries our name, and we hold ourselves to a standard that reflects that. If you are looking for a role where you can solve genuinely complex technical problems, work autonomously alongside a team of experts, and make a real difference to clients, this is it.
The Role
This is a technical consulting role at the heart of Equinox's delivery capability. You will not be on the service desk, but you will be the person the service desk turns to when something is complex, non-standard, or needs a deeper technical mind behind it.
You will work across technical fixes, project delivery, integration support, and the development of new approaches and tools that help our clients get more from their Unit4 platform. You think in systems. You enjoy finding elegant solutions to problems others find difficult. And you are as comfortable thinking creatively about how a client could use Unit4 better as you are resolving a configuration issue that nobody else has been able to crack.
This role suits someone with genuine technical depth in Unit4, someone who has gone beyond standard configuration and understands the platform at an architectural level, combined with the curiosity and commercial awareness to think about what comes next.
Core Responsibilities
Technical Support
- Serve as the escalation point for the service desk team, taking on the complex, the unusual, and the technically demanding issues that require deeper investigation and expertise
- Perform root cause analysis on recurring or systemic issues and design sustainable fixes rather than workarounds
- Advise and support service desk colleagues, sharing knowledge and building their capability without taking over their work
- Identify patterns in support activity that signal opportunities for process improvement, training, or platform enhancement
Technical Delivery & Project Support
- Contribute to Unit4 implementation, upgrade, and module rollout projects, taking ownership of the technical workstreams and supporting the wider delivery team
- Design and deliver technical configurations, workflow solutions, and system customisations in response to client requirements
- Build and support integrations between Unit4 and third-party systems, understanding data flow, API behaviour, and the technical dependencies involved
- Lead or contribute to technical scoping conversations, translating client requirements into practical solutions with clear effort and risk assessments
- Support testing, go-live, and hypercare phases on project work, providing the technical assurance the delivery team needs to sign off with confidence
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Innovation & Technical Development
- Think proactively about how clients can get more from their Unit4 platform, identifying opportunities for improvement, automation, or new capability that adds genuine value
- Explore and prototype new technical approaches, tools, or integrations that could enhance the Equinox service offering or improve how clients work
- Stay current with the Unit4 platform roadmap, particularly the ERPx migration direction, and bring that knowledge into client conversations and internal planning
- Contribute to the development of Equinox's internal technical standards, documentation, and knowledge base
Documentation & Knowledge
- Document technical solutions clearly and completely, configurations, integrations, decisions, and rationale, so that your work is reproducible and maintainable by others
- Produce technical guides, how-to documentation, and reference materials that reduce dependency and build internal capability
- Contribute to knowledge sharing across the team, what you know should not stay in your head
Internal Contribution
- Work closely with the Technical Lead, functional consultants, and the service desk team as a genuine technical partner
- Step in to support the service desk directly when the team requires additional cover, this role is not a desk role, but no one at Equinox is above helping out when it matters
- Bring ideas to the table, if you see a better way to do something, say so
- Carry out any other reasonable duties as required by the business from time to time, we are a small team and everyone contributes where needed
- Embody the Equinox HEART values in everything you do, with colleagues, clients, and partners
Person Specification
Essential: required to be considered
Technical depth
- Genuine technical expertise in Unit4 ERP (Business World / Agresso) you have gone beyond standard configuration and understand how the platform works at a deeper level
- Experience designing and building integrations between Unit4 and third-party systems you understand APIs, data mapping, and the technical architecture involved
- Hands-on experience with Unit4 workflow configuration, extension kit, development tooling, and system customisation
- Strong understanding of Unit4 Finance modules and at least one of Projects or Timesheets, you know how the data model works, not just how to click through screens
- Comfortable with SQL, you can query data, investigate issues at a database level, and understand what the system is doing with information
- Proven track record of solving complex technical problems that others have not been able to resolve
Ways of working
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- Self-directed and accountable, you manage your own work, meet your commitments, and do not need to be chased
- Curious by nature, you are interested in how things work and why, and you keep up with platform developments without being asked
- Clear communicator, you can explain technical complexity to non-technical people without losing accuracy
- Collaborative, you share what you know, support your colleagues, and make the team better
- Commercial awareness, you understand that your work serves clients and you keep that in mind when making technical decisions
Desirable: will strengthen your application
- Experience with Unit4 ERPx (cloud) and familiarity with the platform's migration direction
- Knowledge of reporting tools within the Unit4 ecosystem, SSRS, Power BI, or similar
- Experience with n8n, Zapier, or similar automation and integration tooling
- Familiarity with AI-assisted development approaches and how they can accelerate technical delivery
- Experience working across multiple client environments simultaneously in a consultancy or MSP context across a variety of sectors
- Experience across a broad range of sectors, public sector, higher education, third sector, private sector, or not for profit
- Project management training or accreditation (PRINCE2, APM)
What Good Looks Like at 12 Months
- The service desk team comes to you first when they hit something complex, and you resolve it
- You have delivered at least one integration or technical project end-to-end, documented cleanly and signed off by the client
- You have identified and implemented at least one improvement to how Equinox approaches a technical problem, and the team uses it
- Clients know your name and trust your judgement
- You have contributed to at least one new technical approach or tool that adds value to the Equinox service offering
- Junior and functional team members are more capable because of your involvement, you have shared what you know
- You are recognised internally as the technical conscience of the delivery team
Our Values: HEART
Everyone at Equinox is expected to demonstrate our HEART values in everything they do.
H
Honesty We say what we mean and do what we say. With clients, with each other, always.
E
Energy We bring enthusiasm, pace, and positivity to our work. We are engaged, proactive, and invested.
A
Accountability We own our work and our outcomes. If something needs doing, we do it.
R
Respect We treat everyone with consideration — clients, colleagues, and partners. Always.
T
Transparency We are open about what we know, what we don’t, and how we are doing. No surprises, no spin.
Benefits include:
- 29 days annual leave + bank holidays
- Birthday day off
- Private Health Insurance
- Discretionary bonus scheme
- Death in service
- Remote-first working
- Personal development budget
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