CERM
ERP/MIS Implementation Consultant
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ERP/MIS Implementation Consultant
Location: Oostkamp, Belgium (hybrid + on-site with clients across Europe)
Employment: Full-time
Travel: ~30%
Education: Masters in Business, Management, IT, or related field
Employment: payroll only (no contractors)
CERM develops a cutting-edge SaaS product, using AI first principles, to redefine how the labels and packaging industry manages operations. Our advanced ERP/MIS solutions help businesses around the world work smarter and more efficiently.
As we expand our cloud footprint globally, we're looking for an ERP/MIS Implementation Consultant who's ready to sit at the intersection of software, process, and people — helping customers turn a new system into real operational impact from day one.
This isn't a back-office configuration role. You'll be on video calls and on customer floors, translating how a label printer actually works into how our software should be set up, trained, and adopted. You'll own the customer relationship from the kick off meeting and you'll be the reason a rollout feels smooth instead of stressful.
What You'll Do
In This Role You Will:
- Lead software implementations directly with customers — through remote workshops, on-site sessions, and hands-on training.
- Translate real labels and packaging workflows into working configurations of our MIS platform.
- Own the customer experience from kick off through go-live and into steady-state, providing high-quality post-launch support.
- Partner with Product Management, Support, and other internal teams so customer feedback actually shapes the product.
- Build relationships customers trust — you're often their main point of contact during a period of real change for their business.
- Keep your own project administration sharp: documentation, timelines, time logging, and follow-through matter as much as the technical work.
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What Makes You a Great Fit
- Strong analytical and critical-thinking skills - you enjoy solving problems, not just logging them.
- Solid interpersonal and time-management skills, with the discipline to run multiple customer projects at once.
- A natural interest in client relationships — building trust, not just closing tickets.
- Self-direction — you work independently with minimal supervision, and you know when to ask for help.
- Excellent verbal and written English; additional languages are a strong plus.
The Mindset You Bring to the Team
- A fast learner - genuinely curious about MIS/ERP systems for the labels and packaging industries and new technology.
- Hands-on - you'd rather dive into a customer case than watch from the sidelines.
- A team player - you help create a supportive, creative environment.
- Transparent - you collaborate openly and respectfully across diverse, distributed teams.
- Agile - comfortable when project requirements shift under you.
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Why You'll Love Working @ CERM
We offer a collaborative and forward-thinking environment where you can grow, learn, and make a difference from day one. This is what you can expect:
- Professional development and training opportunities
- Competitive salary and benefits
- Flexible work options
- A chance to help shape the future of a global industry
If you’re passionate about tech, processes, people, and making a real impact… bring your skills, bring your curiosity - let’s build the future of this industry together.
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