One of the great attractions of the role is the detailed knowledge you will gain on the full functionality of our advanced cloud video security products as well as many leading 3rd party products.

Responsibilities:

• Become an expert on all of our products, on related industry products, and how they are used together.
• Take ownership of escalated support issues and ensure each one is managed through to the point that it is resolved to the customer’s satisfaction and within established SLA’s.
• Minimize development and test times by gathering accurate descriptions of environments and symptoms seen by customers and providing expert insights.
• Reproduce customer issues in our lab and troubleshoot complex functional and integration issues by analyzing logs by using deep inspection tools (e.g. network packet traces).
• Engage with the development and test teams to demonstrate how to reproduce problems.
• Test code changes and “work arounds” to verify fixes.
• Provide accurate information on the status of support cases and communicate progress back to customers.
• Provide expert advice on our products to the sales and support teams.
• Contribute to an ongoing program of process improvement.
• Assist the technical documentation group with content for the product and support documentation.
• Occasionally, you may need to undertake site visits to customer locations.

Basic Requirements

We are looking for someone who can:

• Demonstrate outstanding technical ability or who has achieved excellent academic results from a recognized university in a Science, Computer Science, Networking, Telecommunications, or Cybersecurity.
• Demonstrate a genuine interest in learning about new technologies with a passion for solving complex problems and reverse engineering things.
• Conduct full stack troubleshooting of the Alta Video Solution including, network, hardware, and software.
• Have a strong attention to detail.
• Demonstrate excellent verbal and written communication skills.
• Able to collaborate with Engineering and Product teams to test new products and identify bugs.
• Ability to write technical knowledge base articles and whitepapers.

It is considered a bonus if you have:

• Experience with Linux, APIs, Python, or other coding languages.
• Experience of video surveillance devices and protocols such as ONVIF.
• A good understanding of networking fundamentals and troubleshooting including HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, firewalls, and software systems.
• Experience working in a customer-facing role but also interacting with R&D teams.
• Experience working with video surveillance solutions.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Flexible working options.
• Private medical care.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide-ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance, etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well-known companies discount schemes.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.