Wilson James
ESCC Manager
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Permanent
Location: Liverpool Street
Hours: Mon-Fri
Pay: £55,975 per annum
Join Our Team as a ESCC Manager!
Based at the EMEA Headquarters of a prestigious international banking client, the Security Control Centre Manager (SCCM) is responsible for leading the Security Control Centre operation, ensuring the highest standards of service delivery, incident management, and operational excellence. The role is accountable for maintaining an effective control centre function through strong leadership, continuous improvement, best practice implementation, and the effective use of security technology.
About The Role
As an ESCC Manager, you will be responsible for:
- Lead and manage the day-to-day operations of the Security Control Centre, ensuring service delivery meets client and contractual expectations.
- Develop, implement, and continuously improve operational procedures, standards, and response protocols.
- Proactively monitor emerging threats and incidents in areas where the organisation has interests through OSINT and trusted intelligence sources, and provide timely reporting, escalation, and staff welfare checks to confirm the safety and status of affected personnel as required. Examples include terrorist attacks, civil unrest, armed conflict, transport disruption, natural disasters, public health emergencies, and other events that may impact personnel or operations.
- Investigate & escalate all complaints, suggest corrective measures to prevent a re-occurrence.
- Assist Security Management/Client with reasonable ad hoc tasks. These may include but are not limited to access control, mail examination, escorting, searching and project work.
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What We Are Looking For
- Hold excellent written communication and interpersonal skills
- Minimum 2 years' experience in managing a busy regional Security Operations Centre/Control Centre environment
- Experience in managing Physical Security and Risk incidents
- Hold excellent written communication and interpersonal skills to be able to communicate to senior leaders
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
- SIA - DS/CCTV
Desirable
- IOSH certificate
- LM3/L3 Qualification
- Control Centre or Management qualifications
- Defibrillator certificate
- Fire Marshall/Warden qualification
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability.
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Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
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Location
100 Liverpool St, EC2M 2AT
100 Liverpool Street, SMBC, London, EC2M 2AT
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