Rendall & Rittner
Estate Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ESTATE ADMINISTRATOR
Rendall & Rittner
£30,000
Royal Arsenal Waterfront - SE18 6FR
Monday - Friday 0800 - 1700
DEVELOPMENT DETAILS
You’ll be based at one of South East London’s most significant riverside communities, set within the historic Royal Arsenal along the Thames in Woolwich and home to around 2,800 households. The development blends heritage architecture with contemporary living, complete with a residents’ spa and gym, landscaped courtyards and lively walkways. With the Elizabeth line and National Rail a short stroll away, you’ll enjoy a dynamic, well-connected setting where no two days are the same and community interaction is at the heart of what you do.
ROLE EXPECTATIONS
You will be the first point of contact for residents and visitors, providing a warm, efficient front-of-house service while keeping the estate office running smoothly. You’ll coordinate repairs and services, manage enquiries, maintain records and support the onsite team to deliver a consistently excellent resident experience.
What Success Looks Like
- You build trust with residents through prompt, friendly and solution-focused support.
- You keep the estate office organised, with accurate records, clear processes and timely reporting.
- You proactively chase actions and follow up with contractors to ensure issues are resolved first time.
- You communicate clearly, keeping residents and colleagues informed and updated.
- You spot patterns in enquiries and propose improvements that enhance service delivery.
- You embody Rendall & Rittner values, representing the development with professionalism and care.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
How You'll Spend Most Of Your Time
- Greeting residents and visitors, handling enquiries by phone, email and in person.
- Logging and tracking maintenance requests, liaising with contractors and the onsite team.
- Maintaining resident databases, permits, keys, deliveries and access control records.
- Preparing notices, letters and updates, and supporting resident communications.
- Assisting with Health & Safety checks, compliance documentation and meeting minutes.
- Coordinating bookings for amenities and ensuring communal areas are presentable.
Who This Role Is For
- You’re a natural people person who enjoys creating a welcoming, helpful front-of-house experience.
- You are highly organised, detail-driven and comfortable juggling multiple priorities.
- You stay calm under pressure and take ownership to see tasks through to completion.
- You communicate with clarity and empathy, adapting your style to different audiences.
- You take pride in standards and enjoy being part of a collaborative, service-led team.
Experience That Helps
- Experience in residential, hospitality, corporate reception or customer service environments.
- Familiarity with coordinating contractors, facilities or maintenance requests.
- Confidence using property/CRM systems, Microsoft Office and digital communication tools.
- Exposure to Health & Safety processes, incident reporting and record keeping.
- Experience working within a large, diverse community or multi-block development.
What We Offer
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 20 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on practical customer service scenarios, organisation and prioritisation skills, systems capability and stakeholder communication
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location