Canary Wharf Group
Estate Control Centre Co-ordinator
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Department: Security
Company: Canary Wharf Management Limited
Reporting to: Estate Control Centre Manager
Job Summary
Based in the Estate Control Centre (ECC) at the heart of the Estate, the ECC Co-ordinator plays a critical role in overseeing security operations & providing operational control in support of the Control Centre Manager. The ECC Co-ordinator is responsible for managing internal and external communications and oversees the staffing process for the security department, supporting the Security Duty Manager. This role ensures effective incident management and facilitates clear and timely communication, contributing to a safe and secure environment for workers, residents, and visitors.
Closing date: 21/08/2026
Salary: £56,299
Main Responsibilities
Operational Control & Incident Management
- Maintain operational control within the Estate Control Centre, fostering a proactive approach to CCTV monitoring and supporting security operations.
- Oversee the effective control and coordination of security incidents, alarms, and estate-related issues.
- Ensure all incidents are accurately recorded on the Incident Management System (IMS) and meet quality assurance standards.
- Support the Control Centre Manager in maintaining situational awareness and continuity of operations.
- Read and review IMS reports from the previous 12 hours to remain updated on all incidents and trends.
- Ensure all operation of CCTV equipment is in accordance with Assignment Instructions (AIs), Codes of Practice, and legislative requirements.
Communications & Coordination
- Oversee and manage all internal and external communications, ensuring accurate, timely, and professional messages are delivered to tenants, stakeholders, and internal teams during incidents as required.
- Work in close coordination with security management regarding ongoing incidents, staffing, and operational problems.
Staffing & Team Management
- Manage the staffing process for the security department, ensuring weekly forecast checks are conducted and additional staffing requirements are booked and processed as needed.
- Support the Security Duty Manager in the daily deployment of staff, maintaining accurate records and optimum utilisation of resources.
- Manage the Security Supervisors and Security Control Room Officers (SCROs), providing training, guidance, and welfare support.
- Manage team performance, addressing issues where required, and promote professional development.
Compliance & Quality Assurance
- Ensure all ECC staff are trained and fully conversant with all Assignment Instructions (AIs), Standard Operating Procedures (SOPs), and Emergency Procedures.
- Ensure all ECC staff are trained and can confidently demonstrate use of our security systems and equipment appropriately, maintaining appropriate records.
- Oversee that all checks, documentation, reports, and quality assurance tasks are completed as required.
- Ensure that faults, incidents, or hazards are correctly reported through IMS and referred to the relevant departments/personnel.
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General Duties
- Be prepared to deputise for the Control Centre Manager when required.
- Undertake any other duties as directed by security management.
Person Specification
- Evidence of continuous professional development in security at supervisory level is essential.
- Relevant experience in Police, Military, or Security industry is desirable.
- Ability to understand incident management and the principles involved in all stages.
- Training experience would be highly advantageous.
- Proven track record encompassing operational and administrative focus with an excellent standard of punctuation and grammar.
- Innovative and proactive thinker with strong negotiation skills.
- Team management, performance monitoring, and quality management skills.
- Able to demonstrate understanding of security aspects in commercially driven and customer-orientated business. Must be flexible and diplomatic, with ability to constructively challenge existing practices and capable of driving change.
- Excellent communicator with sound organizational skills.
- Ability to provide effective professional levels of customer service and promote the company core values.
- Computer literate with a working knowledge of current computer systems and technical skills is essential.
- Prepared to work a varied shift pattern and be flexible and consider working additional hours if required.
Health, Safety and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (ESG) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high-quality solutions
Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers/contractors to meet shared goals
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Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing, and sustainability programmes
Take Ownership
- Take pride in delivering high-quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills, and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives, and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement, and productivity. Therefore, we are open to considering flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross-department experience, and on-the-job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships, and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy, and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts, and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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