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Job Description
Estate Director, Permanent - Blackwall (E14)
Ballymore Asset Management Limited (BAML) is responsible for the management of some of London's most prestigious residential and mixed-use developments. We are committed to delivering exceptional service, maintaining high-quality environments, and creating thriving communities for residents, commercial occupiers, and stakeholders.
We are seeking an experienced Estate Director to lead the management and operation of New Providence Wharf, one of East London's landmark mixed-use developments. This is a highly visible leadership role requiring a strategic thinker with exceptional people management, operational, and property management expertise.
As Estate Director, you will be responsible for the overall leadership, performance, and governance of the estate, ensuring the highest standards of customer service, operational excellence, health and safety compliance, and community engagement.
Key Responsibilities
Estate Leadership
- Lead by example, demonstrating professionalism, accountability, and pride in every aspect of the role.
- Build and maintain trusted relationships with residents, colleagues, contractors, and stakeholders through effective communication and sound judgment.
- Oversee and review the MFA Matrix covering affordable housing and commercial property interests.
- Support the Property Management Team in managing lease obligations, compliance matters, breaches, licenses, and related property management activities.
Operations & Health and Safety
- Ensure full compliance with all Health & Safety legislation, BAML policies, the Approved Contractor Scheme, and Health & Safety at Work requirements.
- Drive a strong health and safety culture across the estate and all associated facilities.
- Ensure accidents, incidents, and near misses are reported, investigated, and managed appropriately.
- Manage the timely reporting of critical risks, losses, complaints, disputes, and claims in accordance with company policies.
- Monitor operational performance and ensure service standards are consistently achieved.
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People Leadership
- Create a culture of accountability, ownership, collaboration, and continuous improvement.
- Lead, inspire, and develop managers and wider estate teams to achieve and exceed business objectives.
- Coach and support leaders in building high-performing teams focused on exceptional resident experiences.
- Conduct regular one-to-ones, performance reviews, team meetings, and annual appraisals.
- Manage employee relations matters professionally and effectively.
- Identify skills gaps and implement practical development and training solutions.
- Develop succession plans to support long-term team and business growth.
- Recognise and celebrate success, fostering an engaged and motivated workforce.
Corporate & Strategic management
- Work closely with Property Management and Facilities Management teams to deliver the estate business plan, service charge budgets, and capital expenditure programmes.
- Provide comprehensive operational, performance, and management reports to senior leadership.
- Identify opportunities for service enhancement, innovation, and operational efficiencies.
- Chair monthly management meetings and deliver regular team communications.
- Actively participate in company-wide initiatives, meetings, and business activities.
- Identify, assess, and report risks in line with corporate governance requirements.
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Skills, Experience & Qualifications
- Strong knowledge of Health & Safety management within leisure, residential, and mixed-use developments.
- Proven ability to build effective relationships with residents, contractors, leaseholders, colleagues, and stakeholders.
- Demonstrable experience leading large teams within a property, facilities management, or operational environment.
- Excellent written and verbal communication skills.
- Extensive experience managing both in-house and outsourced service providers across complex multi-site operations.
- Strong strategic thinking with the ability to translate business objectives into operational delivery.
- Experience driving organizational change and building strong communities.
- Thorough understanding of property management, facilities management, and compliance best practice.
- Strong working knowledge of the Landlord and Tenant Act 1985.
- Professional qualification such as MITPI or MRICS preferred.
- IOSH Managing Safely, NEBOSH, or equivalent Health & Safety qualification desirable.
If you are an experienced property, estate, or facilities management leader with a passion for delivering exceptional customer experiences and creating thriving residential communities, we would love to hear from you.
Join Ballymore Asset Management Limited and help shape the future of New Providence Wharf.
We operate as an equal opportunities employer.
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