Placemaking, Community & Resident Engagement

• Champion the Elephant Park placemaking vision, ensuring the estate delivers a distinctive, inclusive, and high-quality public realm experience for residents, occupiers, visitors, and the wider community.
• Develop and deliver a community partnership programme that creates measurable social value, supports local employment and skills initiatives, and reflects the regeneration heritage of the estate.
• Manage the resident and occupier onboarding experience, ensuring a smooth transition for new residents, retailers, and commercial occupiers into the estate.
• Liaise with Events and Marketing teams to ensure the safe organisation, management, and delivery of the Portfolio events programme, driving footfall and community engagement.
• Have input into, develop, and maintain occupier handbooks, house rules, and regulations.
• Ensure the team develops and maintains strong relationships with occupiers, residents, local authorities, the Police, Fire Brigade, public transport providers, and other relevant agencies.

Building Safety & Health and Safety

• Be responsible for overseeing the organisation's compliance with the Building Safety Act 2022, working closely with the Savills Building Safety Team to support and coordinate safety case reports.
• Maintain a residents engagement strategy, ensuring residents of higher-risk buildings are informed and able to participate meaningfully in building safety matters, while maintaining the golden thread of building information.
• Ensure Health & Safety, emergency procedures, and safe working practices are established, maintained, and conform to current legislation, providing a safe environment for Portfolio users, contractors, and members of the public.
• Prepare site regulations and issue and approve permits to work for all contractor activities on site.
• Establish a regular inspection programme for all areas of the portfolio in accordance with site insurance and regulatory requirements.
• Ensure all risks identified in the independent Risk Assessment are properly addressed and reviewed as part of the Savills audit process.
• Lead the development and maintenance of a Business Continuity Plan and major incident management framework, acting as Silver Command in the event of a significant estate incident.

Facilities & Operations Management

• Take ownership and responsibility for delivering Portfolio facilities operations as identified in the Property Management Agreement (PMA) and any other client-agreed initiatives or projects.
• Take the lead in driving service delivery across all core service partner contracts, including M&E, Landscaping, Security, and Cleaning, ensuring performance is in line with KPIs and SLAs.
• Take ownership and responsibility for the Elephant Springs water feature, ensuring smooth operation through liaison with service partners.
• With assistance from the Estate Manager, be responsible for the Trunk and Pavilion assets that form part of the wider Elephant Park instruction.
• Identify areas and assets to be included within the Portfolio's Life Cycle Replacement Strategy.
• Ensure reactive maintenance and day-to-day service requirements are undertaken by the relevant service partner in a timely and cost-effective manner.
• Be familiar with IT systems, electronic security, heating, ventilating, mechanical and electrical equipment on the Portfolio, ensuring maintenance contracts are in place and suitable to cover O&M manual requirements.
• Assist and liaise with building surveyors, architects, and consultants on major works.
• Lead and assist, where applicable, the tender and smooth mobilisation of service contracts.
• Identify and arrange minor planned works with all service partners and subcontractors.

Technology & Data

• Oversee the effective use of CAFM (Computer Aided Facilities Management) systems to manage planned and reactive maintenance, compliance tracking, and service partner performance.
• Leverage data analytics and smart building technology to drive operational efficiencies, reduce energy consumption, and improve the occupier and resident experience.
• Ensure digital reporting to the client is accurate, timely, and aligned with agreed formats and KPIs.
• Work in accordance with established Savills procedures, ensuring SEM and Q-Compliance systems remain compliant.

Stakeholder & Client Management

• Act as the primary point of contact and face of the operational team for all estate stakeholders, including Lendlease, retailers, residents, and wider public.
• Report directly to the Client Relationship Director and client, keeping them informed on facilities management standards, sustainability performance, community engagement, and the wider Elephant Park vision.
• Manage relationships with statutory authorities including Southwark Council and the Greater London Authority (GLA), reflecting the estate's significance as a flagship regeneration project.
• Ensure all aspects of relevant Savills Manuals — including Operations, Health & Safety, and Accounts Manuals — are complied with at all times.
• Manage procurement schedules, ensuring procurement compliance for the client and Savills, and embedding sustainable procurement within service partners and subcontractors.
• Act as custodian for all relevant Savills operational systems and compliance frameworks across the Portfolio.

Skills, Knowledge and Experience

• Proven leadership experience in residential or mixed-use estate management.
• Strong working knowledge of the Building Safety Act and Fire Safety Regulations.
• Excellent communication, stakeholder engagement, and financial management skills.
• Proficiency with property management systems such as Qube or MRI.
• Excellent communication and stakeholder management.
• MTPI / MIWFN/ RICS qualification or equivalent preferred.
• IOSH / NEBOSH qualification desirable.
• Professional, organised, and methodical approach to workload.
• Strong attention to detail and commitment to compliance.
• Team player with excellent interpersonal and communication skills.
• Proactive problem-solver with a focus on delivering results.
• Committed to sustainability, resident satisfaction, and continuous improvement.

Working Hours

• 9am – 5:30pm

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Please see our Benefits Booklet for more information.