Home Group
Estate Liaison Officer
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Salary £32,262 per annum plus great benefits including Health Cash Plan
Home, a place where you belong
If you’re tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You’ll be the voice of the customer, solving problems before they escalate and shaping better ways of working. Go home each day knowing you’ve made a real difference.
What you’ll do
- Oversee maintenance works and make sure quality standards are met.
- Act as the key contact for customers during repairs and resolve issues fast.
- Represent the customer voice with contractors and internal teams.
- Analyse feedback and data to drive improvements in service delivery.
- Support teams to keep homes safe, compliant and maintained to a high standard.
Why join us
You’ll have the freedom to shape your diary and the backing of a brilliant team. We’ll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role
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You have
- Experience overseeing maintenance works through to successful completion.
- Ability to explain technical details in a way customers understand.
- Strong stakeholder skills and confidence to hold others to account.
- Tenacity to resolve complex complaints and keep customers at the heart.
- Skills to analyse data and turn insight into action plans for improvement.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- You’ll cover our patch across Yorkshire, working in communities most of the week and spending the others at our Leeds office or from home.
- Temporary (12 months contract), full time (37.5 hpw). You’ll work core hours between Monday and Friday with flexibility built in.
- You need a vehicle insured for business use, and we pay your mileage.
- You need a Basic DBS check that we pay for.
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What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”), with the option to buy 5 more each year
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Instant pay access with Stream
- Top 20 in the UK for Wellbeing
- Career path with development and excellent training package.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
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