Pinnacle Property Management Ltd
Estate Supervisor
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Estate Supervisor
Rendall & Rittner
34000
White City Living - W12 7RQ
Tuesday - Saturday 7 - 3pm
Development Details
You’ll be at the heart of a landmark West London neighbourhood, where up to 1,465 new homes are complemented by 39,000 sq ft of world-class residents’ amenities. From plush lounges and private cinemas to pools and a Health Club featuring virtual golf, this is a premium environment where service expectations are high and every day brings variety. With White City and Wood Lane Underground stations right on the doorstep, you’ll support a busy, vibrant community of residents, guests and partners in a beautifully designed estate that feels more like a five-star destination than a typical development.
Role Expectations
You’ll lead on the smooth running of the estate’s day-to-day operations, ensuring communal areas, plant spaces and amenities are safe, immaculate and ready for residents. You’ll coordinate contractors, support the concierge and management teams, and be the visible, approachable point of contact on-site. Your focus will be on safety, service and efficiency—solving problems before they become issues.
What Success Looks Like
- Residents consistently compliment the cleanliness, safety and presentation of all communal areas and facilities.
- Health and safety checks are completed on time, accurately recorded and any actions are closed promptly.
- Contractors are well-briefed, supervised and deliver quality work without disrupting residents.
- Incidents and defects are identified early, triaged effectively and escalated appropriately.
- The on-site team is supported with clear communication, collaboration and a calm, solutions-first approach.
- Estate assets are protected through diligent monitoring, planned maintenance and smart prioritisation.
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How You'll Spend Most Of Your Time
- Carrying out daily estate inspections across internal and external areas, plant rooms and back-of-house spaces.
- Completing statutory and best-practice checks, maintaining thorough records and action logs.
- Coordinating, supervising and signing off contractor works, ensuring permits, RAMS and compliance are in place.
- Responding to resident and team requests, investigating issues and resolving or escalating swiftly.
- Managing cleaning, waste and presentation standards to five-star levels across amenities.
- Supporting building management with handovers, reporting, stock control and minor repairs.
Who This Role Is For
- You take pride in presentation and safety, with an eye for detail and a proactive mindset.
- You’re a people person—approachable, calm under pressure and confident engaging with residents and contractors.
- You enjoy being hands-on and organised, balancing planned routines with unexpected priorities.
- You communicate clearly, keep accurate records and follow through on actions.
- You thrive in premium, high-amenity environments where service matters.
Experience That Helps
- Experience in residential estates, hospitality, facilities or leisure environments with high service standards.
- Familiarity with health and safety procedures, risk assessments and permit-to-work processes.
- Practical knowledge of building systems, plant rooms or swimming pool/spa environments.
- Coordinating contractors and understanding RAMS and compliance documentation.
- Using handheld or digital systems for logging checks, incidents and work orders.
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What We Offer
- 20 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
Initial conversation with our talent team Interview focused on your approach to estate operations, health and safety, contractor coordination, resident service and real-world problem solving
We aim to complete the process within two to three weeks and communicate clearly throughout.
Interested?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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