Contractor and Supplier Management

• Appoint, coordinate, and manage approved contractors, maintenance providers, and specialist service suppliers.
• Ensure contractors have appropriate qualifications, competence, insurance, and health and safety documentation for the work undertaken.
• Monitor contractor performance, workmanship, response times, service quality, and compliance with agreed service levels.
• Obtain and assess quotations, negotiate costs, and ensure value for money while maintaining appropriate quality and safety standards.
• Manage service contracts for building maintenance, fire systems, utilities, lifts, heating and ventilation, water hygiene, and other essential facilities.
• Develop effective working relationships with suppliers and ensure defects and remedial actions are resolved within agreed timescales.

Capital Projects and Property Improvements

• Plan and oversee refurbishment programmes, building improvements, replacement works, and capital expenditure projects across the estate.
• Prepare project specifications, budgets, schedules, and procurement plans in collaboration with senior management.
• Monitor project delivery against agreed costs, timescales, quality standards, and safety requirements.
• Coordinate contractors and stakeholders to minimise disruption to residents, staff, and care delivery.
• Ensure appropriate approvals, building control requirements, documentation, and handover procedures are completed for relevant projects.
• Identify opportunities to improve the suitability, accessibility, resilience, and long-term condition of the estate.

Budget Management and Asset Planning

• Develop and manage estates and maintenance budgets, monitoring expenditure and identifying opportunities for cost savings.
• Prepare annual maintenance plans and contribute to longer-term capital investment and asset replacement strategies.
• Monitor energy consumption, utilities, and facilities-related costs, identifying opportunities to improve efficiency and reduce environmental impact.
• Maintain an accurate asset register and assess the condition, lifecycle, and replacement requirements of key building systems and equipment.
• Provide regular reports to senior leadership on expenditure, compliance, maintenance performance, outstanding risks, and planned projects.

Leadership and Stakeholder Management

• Provide leadership, direction, and support to maintenance personnel and relevant facilities teams.
• Work collaboratively with registered managers and operational leaders to understand service requirements and coordinate maintenance activities.
• Provide practical guidance on estates-related risks, building compliance, contractor management, and property maintenance.
• Promote a proactive culture of safety, accountability, preventative maintenance, and continuous improvement.
• Ensure maintenance works are planned and delivered with appropriate consideration for residents' dignity, privacy, accessibility, and wellbeing.
• Respond effectively to urgent estates issues, ensuring clear communication and appropriate escalation.

Skills, Knowledge and Experience

The successful candidate will ideally demonstrate:

• Significant experience in estates management, facilities management, property maintenance, or building services.
• Experience managing buildings across multiple sites, preferably within healthcare, care homes, social care, or another regulated environment.
• Strong knowledge of planned preventative maintenance, reactive repairs, asset management, and building compliance.
• A sound understanding of fire safety, health and safety, water hygiene, asbestos management, electrical safety, gas safety, and contractor control.
• Experience managing external contractors, service contracts, procurement, and supplier performance.
• Proven ability to manage maintenance budgets, control expenditure, and deliver value for money.
• Experience overseeing refurbishment projects, building improvements, and capital works.
• Strong organisational and analytical skills, with the ability to prioritise competing demands and manage multiple projects.
• Excellent communication and stakeholder management skills, with the confidence to work with senior leaders, registered managers, contractors, and external professionals.
• A practical, solution-focused approach with a strong commitment to safety, compliance, quality, and operational efficiency.
• The ability to travel between care home locations as required.

Qualifications

• A relevant qualification in estates management, facilities management, building services, construction, engineering, or a related discipline is desirable.
• Membership of a relevant professional body, such as the Institute of Workplace and Facilities Management (IWFM), would be advantageous.
• Relevant health and safety training or qualifications, such as IOSH or NEBOSH, would be beneficial.
• Evidence of continuing professional development in building compliance, facilities management, or health and safety is desirable.
• Candidates should have demonstrable experience appropriate to the responsibilities of the role. Specialist statutory compliance activities must be undertaken or supervised by appropriately competent and qualified personnel.

Key Performance Expectations

The Estates Manager will be expected to demonstrate measurable improvements in:

• Completion of planned preventative maintenance within agreed timescales.
• Compliance with statutory inspections, servicing, testing, and certification requirements.
• Timely completion of remedial works and closure of outstanding compliance actions.
• Building condition, equipment reliability, and the quality of resident environments.
• Contractor performance, response times, and value for money.
• Effective management of estates budgets and capital expenditure.
• Reduction in avoidable maintenance failures and repeat repairs.
• Quality of estates reporting, asset records, and compliance documentation.
• Delivery of refurbishment and improvement projects within agreed budgets and timescales.

What We Offer

• A key leadership role with responsibility for improving and maintaining our care home estate.
• The opportunity to influence property standards, safety, and resident experience across multiple services.
• A collaborative working environment with senior leadership and operational teams.
• Opportunities for professional development and career progression.
• The opportunity to lead meaningful estates improvement and investment programmes.
• A competitive salary and benefits package, commensurate with experience.

Why Join Us?

Our care homes should provide residents with safe, comfortable, accessible, and well-maintained environments in which they can live with dignity and confidence.

As Estates Manager, you will play a vital role in ensuring our buildings are safe, our facilities operate effectively, and our services meet the highest appropriate standards of property maintenance and compliance.

Through effective planning, strong contractor management, and a commitment to continuous improvement, you will help create environments that support excellent care and positive outcomes for residents.

Apply Now

If you are an experienced estates or facilities professional with the technical knowledge, leadership skills, and practical approach needed to manage a multi-site care home estate, we would welcome your application.

Apply today and help us maintain safe, compliant, and high-quality environments for the people who live and work in our care homes.