Telford College

About The Role

The role is responsible for overseeing and coordinating the Estates Assistants and Cleaning Team to ensure the delivery of a high-quality, responsive support service to the College’s staff and student community.

You will play a key role in the efficient and effective day-to-day running, maintenance and presentation of the College estate, ensuring that facilities and services are maintained to a high standard and meet the needs of the College community.

The role will also support the development and operation of new College provision, including the proposed new campus at the Station Quarter from September 2026 and the Skills Shop from October 2026.

Key Responsibilities

• Monitor, coordinate and allocate all tickets raised through the College reactive help desk, including prioritisation by urgency, location and task requested.
• Respond to customer requests via the IT/Estates service desk, or as notified by the Director of Estates or Estates Administrator, in a professional, positive and timely manner so that originators are always up-to-date on progress, aware of any issues with their request and receive high quality customer service at all times.
• Work with the Director of Estates to create an SLA for estates-related tasks submitted through the help desk and implement accordingly.
• Monitoring, coordinating and supervising completion of mandatory planned maintenance tasks, ensuring records and audit trails are comprehensive, including operating fire and intruder alarm systems, carrying out weekly fire alarm checks, and periodic checks of other statutory items – such as emergency lighting systems.
• Supporting the Building Services and Sustainability Officer with checking and monitoring of the daily operation of building plant equipment – heating, water services, air conditioning and AHU systems, etc., and reporting back any issues noted so they can progress remedy expediently.
• Carrying out and recording inspections of the premises, reporting any required repairs or maintenance work or health and safety concerns identified to the Director of Estates.
• Identify and coordinate general maintenance duties by the Estates team, including minor plumbing, carpentry and building repairs, decorating and, when required by the Director of Estates or Building Services Officer, contractor supervision.
• Liaise with and support the Cleaning Supervisor with the productivity and management of the cleaning team at all College sites, ensuring good levels of staffing in line with need and occupancy, to provide a consistently high standard of cleanliness throughout the organisation.
• Meet with contractors and instruct on works required, ensuring College procedures are adhered to.
• Draft and place orders for consumables/materials and other minor maintenance items through the Estates Administrator.
• Lead on coordinating support for any college events, or events by externals on College premises, working in conjunction with the event organisers, the College marketing team and estates staff that will be on shift for the event set up and duration as required.