Maintenance and Contractor Coordination

• Oversee planned and reactive maintenance across all sites.
• Coordinate contractors and service providers to ensure timely and effective service delivery.
• Monitor contractor performance to ensure quality, compliance and value for money.
• Ensure maintenance work is completed with minimal disruption to teaching and operations.
• Escalate significant issues or risks where required.

Space and Operational Readiness

• Ensure teaching and operational spaces are appropriately set up and ready for use.
• Support scheduling and use of space to meet operational requirements.
• Monitor space usage and identify inefficiencies or operational issues.
• Work with internal teams to ensure estate supports day to day delivery needs.
• Ensure facilities are consistently available and fit for purpose.

Budget Control, Procurement and Project Delivery

• Oversee and support operational expenditure, ensuring effective cost control and alignment with organisational priorities.
• Lead procurement activity across UKCBC, ensuring consistent application of purchasing processes, supplier selection and value for money.
• Maintain oversight of supplier engagement, including due diligence, contract management and performance monitoring.
• Provide guidance to departments on purchasing processes, ensuring compliance with financial controls and procurement requirements.
• Oversee the delivery of operational projects and facility improvements, ensuring work is completed on time, within budget and to required standards.
• Monitor and report on expenditure, procurement activity and project delivery, ensuring financial accountability and transparency.

Data, Reporting and Record Management

• Maintain accurate records relating to maintenance, compliance and estate activity.
• Track and monitor operational performance, including response times and issue resolution.
• Provide reports on estate activity, risks and issues to senior leadership.
• Ensure documentation is complete, accurate and available for audit purposes.
• Use data to support continuous improvement of estate operations.

Stakeholder Coordination

• Work closely with internal teams to ensure estate services meet operational needs.
• Provide clear communication on maintenance, safety and operational issues.
• Support resolution of estate related issues raised by staff and students.
• Ensure effective coordination of estate activity across all sites.

Team and Service Management

• Manage estates and facilities staff where applicable.
• Allocate workload to ensure effective delivery of services.
• Monitor team performance and address operational issues.
• Promote high standards of service delivery and professionalism.
• Ensure consistent delivery of estate services across UKCBC.

Other Responsibilities

• Ensure compliance with all UKCBC policies and procedures, including those relating to academic quality, data protection, safeguarding and information security.
• Maintain full compliance with health and safety requirements, taking reasonable care for personal safety and the safety of others, and supporting a safe and secure working and learning environment.
• Actively support and promote equality, diversity and inclusion, ensuring fair, respectful and inclusive practice in all aspects of work.
• Champion UKCBC values and purpose, contributing to a positive organisational culture and a professional, student focused environment.
• Ensure all activities are delivered in line with relevant regulatory requirements, including those of awarding bodies and external regulators where applicable.
• Maintain high professional standards, including confidentiality, integrity and ethical conduct in all responsibilities.
• Deliver against agreed annual performance targets and key performance indicators, with performance actively monitored, measured and benchmarked against institutional standards and sector expectations.
• Undertake any other duties commensurate with the level of the role.

About You

Essential criteria

• Experience in estates, facilities management or a similar operational role.
• Strong understanding of health and safety and statutory compliance requirements.
• Experience managing maintenance, facilities services and contractors.
• Strong organisational and operational management skills.
• Experience managing budgets and controlling operational costs.
• Ability to respond effectively to operational issues and prioritise workload.
• Strong problem solving and decision making capability.
• Good communication and stakeholder engagement skills.
• Ability to manage multiple priorities in a fast paced environment.
• Professional and reliable approach to work.

Desirable criteria

• Experience within a multi site environment.
• Relevant qualification in facilities management, estates or health and safety.
• Experience supporting compliance audits and inspections.
• Familiarity with facilities management systems or compliance tracking tools.
• Experience working in an education or similar regulated environment.