About The Role

The Estates Services Manager supports the Estates Manager in delivering the day-to-day operational, compliance, and customer service requirements across one of the UK’s largest business and science parks. The role ensures all activities are delivered safely, efficiently, and in line with CBRE procedures, statutory obligations, environmental standards, and client expectations.

Manage the day to day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators.

Milton Park is a large, multi-building, multi-occupier campus located in Oxfordshire. The successful candidate will be part of a site team of five and will be an essential asset to the property, colleagues, clients, and occupiers.

The successful candidate will play a key role in ensuring the estate operates smoothly, risks are proactively managed, and service standards remain consistently high.

What You'll Do

• Develop and maintain a positive image of the building in its location
• Be responsible/assist with the drafting, control, and reporting of service charge budget and expenditure for the site(s)
• Daily service review with the supervisors of the cleaning, security, and M&E departments to update on current issues and agree priorities for the day and week.
• Monitor all activities relating to the site(s), reporting and taking action as appropriate
• Regular inspections of the building fabric and monthly common part inspections and follow up with tenants as required
• Attend weekly FM team meetings to review progress against operational and business objectives
• Attend bi-weekly client meetings to report on all objectives.
• Manage the approval of invoices on P2P invoicing system and ensure all queries are dealt with in the timeframe
• Collate data as required for FM reporting
• Collate quarterly security incident information and submit to the client as required
• Work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place
• Maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required
• Manage and coordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe.
• Liaise with tenants and deal with any operational queries they might have.
• Provide work permits and permission to access permits for any non-contractual and high-risk works.
• Attend tenants' meetings with the surveying team
• Be responsible for Health and Safety compliance on site, and the maintenance of records
• Liaise with local authorities as appropriate
• Proactively manage risk and deal with insurance issues and claims on site
• KPI monthly meetings with the cleaning contractor, reactive maintenance contractor, and lift contractor
• Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the clients specialist consultant.
• Ensure the Fire Alarm Maintenance schedule is kept up to date, accounting for any new acquisitions, disposals, and fit outs.
• Undertake all vacant property checks and carry out duties such as flushing regimes and removing post
• Manage major work programmes on site, acting as the liaison point for all parties involved
• Ensure procurement is carried out in line with company policy.
• Any other duties as directed by your Line Manager