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We are seeking a highly skilled Skin Specialist. The ideal candidate will be qualified to at least Level 4 as an aesthetic practitioner or senior therapist, passionate about skincare, results-focused, and dedicated to providing an exceptional patient/client experience. You will play a crucial role in performing expert-led treatments, educating patients/clients on skincare routines, and driving retail sales through personalized recommendations.
Key Responsibilities
Treatment & Client Care
- Perform all Lisa Franklin treatment protocols with precision and expertise, ensuring exceptional standards in every client session.
- Deliver advanced skin treatments (such as radiofrequency, microneedling, IPL and laser-based modalities) in line with clinic protocols.
- Conduct in-depth skin consultations, tailoring treatment plans to meet individual needs and achieving visible, long-term transformations.
- Maintain meticulous client records, tracking treatment progress and homecare to ensure optimal results.
- Provide aftercare guidance, educating clients on best practices to enhance their skincare results.
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Retail & Upselling
- Actively recommend and upsell skincare products based on patient/clients’ concerns and treatment plans.
- Confidently educate patients/clients on the benefits of the Lisa Franklin product range, demonstrating expert knowledge of ingredients and their efficacy.
- Identify opportunities to introduce new treatments or add-on services to enhance the client experience.
Clinic Operations & Professionalism
- Maintain a pristine, luxury-standard treatment environment.
- Collaborate with the Front of House team to optimize scheduling, follow-ups, and rebooking strategies.
- Work closely with senior management to meet sales targets and Key Performance Indicators (KPIs).
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Requirements
- Industry qualified to at least Level 4 with a minimum of two years of relevant experience.
- Strong expertise in advanced treatments.
- Confident in upselling skincare products and treatment plans to drive both patient/client results and clinic performance.
- Impeccable communication and interpersonal skills, with a luxury service mindset.
- A passion for continuous learning, staying up to date with the latest advancements and industry innovations.
- Professional, polished, and well-presented at all times, embodying the Lisa Franklin brand values.
To apply, send your CV and cover letter to Lisa Franklin London.
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