JAKKS Pacific
European Credit Controller
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About us
JAKKS Pacific is a world leading designer, manufacturer and marketer of toys and fancy-dress costumes. Based in beautiful Santa Monica, with offices in the UK, Germany, France, Italy, and Hong Kong, we play every day by creating toys and costumes that delight and transform the lives of children.
We work with the best and biggest entertainment companies in the business: Disney, Warner Brothers, Nickelodeon, Nintendo, SEGA and more, with our products on shelves around the world.
Main purpose of the role
This role is responsible for all our European debtor ledgers and ensuring that customer credit limits are controlled.
Key duties and responsibilities (other duties may be assigned)
- Ensure customers pay within agreed payment terms; contacting customers by phone and email
- Obtain remittance advices to support customer receipts
- Investigate and resolve customer deductions
- Send copies of invoices or statements as requested by customer
- Forecast customer receipts for cash flow
- Work with other departments to ensure swift resolution of customer queries
- Create and maintain positive working relationships with each customer
- Check and release orders for customers that have reached their credit limit
- Ensure appropriate credit limits set for each customer
- Monitor the bank to release cash in advance orders
- Assist with the credit insurance annual renewal process
- Maintain customer master data records
- Generate reports and analysis to assist with compliance of the company credit insurance policy
- Generate monthly reports and analysis to show the status of overdue debt and collections
- Assist with annual audits
- Identify improvements to the accounts receivable process
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Key relationships
- US credit control team
- Customer Accounts Payable (AP)
- EMEA sales team
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Key performance indicators
- Ensuring a customer’s aged debt does not exceed 30+ days overdue and the debtor ledger does not have a balance of more than 10% past due date at any given time.
- Managing credit risk and ensuring customers do not exceed their limits.
- Projecting cash in for the coming 2-month period, forecasting on a weekly basis with 15% accuracy.
Education and experience
- Previous experience working within a Finance team, preferably Credit Control
- Competent knowledge of Microsoft Excel, including the use of functions VLOOKUP and pivot table
Behavioural capabilities
- Strong organisational skills and time management
- Excellent communication style; able to build positive relationships at all levels
- Strong sense of urgency about solving problems and getting work done.
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Jessica, London
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