Rhenus Logistics
European Road Freight Coordinator
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Your Benefits
Company Pension Scheme
Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind.
Continuous Training
Sharpen your skills and advance your expertise with ongoing development and access to our on-demand learning portal One Rhenus.
Exclusive Discounts
Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.
Free Parking
For convenience and peace of mind. We also offer all employees the ability to improve their health and spread the cost with a bike purchase through our cycle-to-work scheme.
Health & Sports
Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.
Holiday Bonus
Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.
Job Description
What you can expect
We are recruiting for a Data Processor. Reporting to the Branch Manager. Working in a newly formed Rhenus sales office, your role will be to assist the branch manager in developing and growing the Bristol branch. Ensuring all shipments are always carried out to the highest standards and customer requirements are met.
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At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou
What you bring
Main Duties:
- Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
- Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention.
- Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
- Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods.
- Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised.
- Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems.
- Proof of Delivery
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Key Competencies and Skills:
- Organization: Ability to track multiple shipments and schedules at the same time.
- Communication: Clear contact with clients, overseas partners, and carriers.
- Problem-Solving: Quick fixes for delayed cargo, route changes, or customs holds.
- Computer Literacy: Skill in using modern logistics and tracking software.
Education and Experience:
- Minimum of 1 year's experience in European road freight.
- Strong customer service skills.
- Proficient in Maths and English.
- Additional language skills would be advantageous.
- Proficient in Microsoft Office applications, including Word, Excel, and Teams.
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