POP MART
European Sales & Operations Planning Manager
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Industry: Designer toys and collectible pieces
Location: Canary Wharf, London
Job type: Full time Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
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For more information, please visit www.popmart.com and our LinkedIn Career page.
Benefits
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
About the Role
We are looking for an experienced S&OP (Sales & Operations Planning) Manager to own the end-to-end S&OP process for the European market. The role balances customer demand, inventory level, production supply, and cross-functional alignment to drive stable supply chain performance, forecast accuracy, and optimal stock coverage across EU regions.
Responsibilities
- Lead monthly S&OP cycle, including demand review, supply review, inventory balancing, and executive consensus review for Europe business.
- Collect, consolidate, and validate sales forecast from country teams, marketing, and key account channels; continuously improve forecast accuracy.
- Monitor regional inventory turnover, safety stock, OTIF, and supply bottlenecks; propose inventory optimization plans to avoid overstock and stockout.
- Align factory supply plan, warehouse allocation, and logistics arrangement according to regional demand fluctuation and seasonal peaks.
- Cross-functional collaboration with sales, marketing, logistics, finance, and manufacturing to resolve supply-demand gaps.
- Track mid-term market trend, promotion plan, and new product launch schedule, ensure supply readiness.
- Prepare monthly S&OP performance report, highlight risks, gaps, and improvement actions for regional leadership.
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Qualifications
- Bachelor degree in Supply Chain, Logistics, Business, or related discipline.
- 3+ years working experience in S&OP / demand planning / supply planning, preferably in FMCG, retail, or consumer goods industry.
- Solid understanding of European market supply chain, multi-country inventory deployment, and EU logistics model.
- Strong Excel / data analysis skills; experience with SAP or planning system is preferred.
- Good cross-department communication, problem-solving ability, and structured working logic.
Required Skills
- Supply-demand balancing & inventory control
- Data-driven forecasting judgment
- Cross-functional alignment & project execution
- Risk identification & regional supply stability management
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