Hypervolt
EV Installer
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About the Role
Hypervolt is seeking an experienced EV Installer to join our growing team and help deliver an exceptional installation and ownership experience for customers across the UK.
This is a founding field-based role that combines hands-on installation work with technical troubleshooting, customer support, and operational improvement. While you will carry out EV charger installations and commissioning, a significant portion of your time will be spent investigating customer issues, responding to technical callouts, diagnosing faults, and identifying opportunities to improve the overall customer experience.
As one of Hypervolt's first dedicated field-based technical specialists, you will act as the bridge between customers, installers, operations, product, and engineering teams. You will be trusted to solve complex real-world problems, understand the root causes behind customer pain points, and provide valuable insights that help shape our products, processes, and installer network as we scale.
We're looking for someone who thrives on solving problems, enjoys working directly with customers, and has the technical expertise to confidently diagnose issues across electrical infrastructure, EV charging hardware, connectivity, commissioning, and software integrations. This role requires someone who is highly autonomous, customer-focused, and motivated by continuous improvement.
This is a unique opportunity to combine hands-on electrical work with the chance to directly influence how Hypervolt delivers an industry-leading customer experience.
Key Responsibilities
Technical Support, Troubleshooting & Callouts
- Act as Hypervolt's field-based technical expert for customer escalations and complex installation issues.
- Respond to customer callouts to diagnose and resolve charger faults, connectivity issues, commissioning failures, and installation-related problems.
- Conduct detailed root cause analysis across electrical infrastructure, charging hardware, software, connectivity, and user interactions.
- Work closely with Customer Support, Product, Engineering, and Operations teams to investigate technical issues and improve resolution times.
- Perform maintenance, upgrades, remedial works, and technical inspections where required.
- Identify recurring customer issues and provide actionable recommendations that improve installation quality, reduce support volumes, and enhance the overall customer experience.
- Accurately document faults, root causes, resolutions, and customer interactions to support continuous product and operational improvements.
- Take ownership of customer issues from diagnosis through to resolution, ensuring customers receive a high standard of service throughout.
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EV Charger Installation & Commissioning
- Install, test, and commission Hypervolt charging units across residential and commercial properties.
- Ensure all electrical work is completed safely, efficiently, and in full compliance with current regulations and industry best practice.
- Carry out electrical testing, verification, and commissioning activities to ensure chargers are fully operational.
- Conduct site surveys and technical assessments to identify installation requirements and ensure successful project delivery.
- Complete installation certification and documentation accurately and on time.
- Support installation quality assurance initiatives and help maintain best-in-class installation standards.
Customer Experience
- Deliver a first-class customer experience throughout the installation and ownership journey.
- Communicate clearly and professionally with customers before, during, and after installations or service visits.
- Provide guidance on charger functionality, app setup, smart charging features, and ongoing product use.
- Represent Hypervolt professionally at all times and act as a brand ambassador in the field.
- Build trust with customers and ensure every interaction reflects Hypervolt's commitment to exceptional service.
Operational Development & Continuous Improvement
- Provide feedback on installation processes, tools, customer journeys, and operational workflows.
- Help identify opportunities to improve installation quality, efficiency, and customer satisfaction.
- Support the development of installation standards, troubleshooting guidance, technical documentation, and best practices.
- Contribute practical field insight to support the growth and evolution of Hypervolt's installer network.
- Assist with onboarding, training, and sharing best practices as the installation function expands.
- Work closely with internal teams to ensure customer feedback is translated into meaningful operational and product improvements.
Quality, Safety & Compliance
- Maintain the highest standards of installation quality and workmanship.
- Ensure compliance with BS7671 regulations, health and safety requirements, and company policies.
- Maintain accurate job records, certifications, and technical documentation.
- Maintain company equipment, stock, tools, and vehicles to a professional standard.
- Promote a culture of safety, accountability, and continuous improvement.
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What We're Looking For
Essential Requirements
- NVQ Level 3 in Electrotechnical Installation or equivalent.
- 18th Edition Wiring Regulations.
- Full UK Driving Licence.
- Proven experience installing and commissioning EV charging infrastructure.
- Strong understanding of domestic electrical installations, testing, inspection, and fault finding.
- Proven experience diagnosing and resolving electrical and EV charger-related faults.
- Ability to confidently troubleshoot charger, connectivity, commissioning, and customer-reported issues in the field.
- Excellent customer service and communication skills.
- Ability to work independently, manage workload effectively, and take ownership of outcomes.
- Strong attention to detail and commitment to delivering high-quality workmanship.
- A proactive, problem-solving mindset with a genuine interest in improving customer outcomes.
Preferred Qualifications & Experience
- AM2 Qualification.
- 2391 Inspection & Testing.
- Level 3 Award in the Installation of Electric Vehicle Charging Points.
- Experience working across both residential and commercial environments.
- Experience contributing to operational improvements, installation standards, or process development.
- Knowledge of solar PV, battery storage, smart energy systems, or wider home energy technologies.
- Experience supporting, mentoring, or training other installers.
- Experience working within a fast-growing business or scaling operational environment.
Why Join Hypervolt?
- Join one of the UK's fastest-growing technology businesses at the centre of the energy transition.
- Work with award-winning EV charging technology trusted by thousands of customers across the UK.
- Play a key role in shaping Hypervolt's installation capability and customer experience from the ground up.
- Work directly with Product, Engineering, Operations, and Customer Support teams to solve real customer problems and influence business decisions.
- Enjoy a high degree of autonomy, ownership, and the opportunity to make a visible impact within a rapidly growing organisation.
- Help accelerate the transition to sustainable transport while delivering an industry-leading customer experience.
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