Customer Service & Communication

• Liaise with internal departments and management to ensure service excellence
• Handle escalations and resolve operational issues quickly and effectively

Leadership & Team Management

• Provide visible leadership and support to warehouse operatives
• Maintain a regular presence on the warehouse floor
• Coach individuals in the moment to reinforce correct ways of working
• Act as the first point of contact for questions or operational concerns
• Record attendance, timekeeping, and payroll-related information accurately through required channels
• Conduct return-to-work meetings and support absence management
• Contribute to investigations and performance-related discussions
• Monitor productivity, accuracy, and adherence to standard processes
• Highlight performance gaps and support agreed corrective actions
• Maintain safe, orderly, and compliant working practices
• Contribute to improvements in how the warehouse operates
• Remain flexible and hands-on in a changing environment

Person Specification

Qualifications

• Relevant supervisory experience or equivalent practical experience in a warehouse or operational environment [Essential]

Skills

• Strong people management and leadership skills [Essential]
• Good communication skills, both verbal and written [Essential]
• Ability to manage time, priorities, and workload effectively [Essential]
• Sound judgement and confidence to address issues as they arise [Essential]
• Ability to follow procedures and ensure company standards are maintained [Essential]
• Basic IT skills, including use of warehouse systems and MS Office [Essential]
• Calm and professional approach to investigations and performance discussions [Essential]
• Flexible and adaptable approach in a fast-paced environment [Essential]
• Coaching mindset with the ability to support and develop others [Essential]
• Strategic, proactive, and able to work independently on own initiative, making recommendations for change, where appropriate [Desirable]

Knowledge

• Knowledge of warehouse operations and processes across different operational areas [Essential]
• Awareness of health, safety, and compliance requirements within a warehouse environment, including regulated operations where applicable [Essential]
• Strong understanding of confidentiality especially in the context of people practices & data handling [Essential]

Experience

• Experience supervising or leading a team within warehouse operations [Essential]
• Experience managing attendance, timekeeping, or payroll-related records [Desirable]
• Experience carrying out safety checks and hazard reporting [Essential]
• Experience supporting investigations, return-to-work meetings, or performance reviews [Essential]
• Experience working to productivity, quality, or service targets [Essential]

Benefits

• 25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays
• £200 per annum for health and wellbeing activity / gym membership (after 1 year of service)
• Voucher awards for ideas
• Quarterly prize draw (after 1 year service)
• Social committee organizing departmental events and activities
• Summer BBQ and/or Christmas party for whole company and partners
• Free parking
• Modern offices with kitchen and break facilities
• Community / Charity day
• Opportunity to get involved with events and initiatives to support local charities
• 1 piece of PBH branded merchandise as a welcome / thank you for being part of the PBH team!
• 10% discount at a local independent gym
• Ongoing support, development, and training in line with needs of the role and business.
• Financial support to cover the cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to £50)
• Auto-enrolment for eligible staff - 8% Pension with NowPensions – (3% Employer & 5% Employee on qualifying earnings)