Reed & Mackay
Event Account Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Events Account Manager
At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customized programmes from offices across the globe.
With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.
Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
As an Events Account Manager at Navan, your mission is to drive revenue by maximizing the value clients derive from Navan’s corporate events and group travel solutions. You will act as a trusted advisor, building deep client relationships to ensure seamless onboarding, optimized platform engagement, and comprehensive management of their event programs and event strategy. You will own individual event renewals and cross-sell and upsell services across the Navan Events lines of business. This highly visible role collaborates closely with Sales, Product, Finance, Operations, and C-suite leadership to delight clients and scale core revenue.
You are joining a fast-paced, high-growth environment where innovation is continuous, passion drives results, and adaptability is key.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Do
- Manage Post-Sales Relationships: Drive post-sales success for accounts by ensuring any events sold by pre-sales are booked through Navan Events and estimated revenue is realised.
- Build Executive Sponsorship: Establish trusted advisor relationships from event planners and program admins up to C-level executives.
- Maximize Platform Adoption: Work with clients to direct all of their smaller event logistics programs through the Navan platform.
- Exceed Revenue Targets: Retain existing event revenue, secure events renewals, and execute upsell/cross-sell opportunities across new departments, use cases, and geographies.
- Cultivate Account Champions: Broaden internal networks within client organizations to secure multi-level sponsorship.
- Cross-Functional Alignment: Partner with Product, Support, and Operations teams to surface client requirements and improve event-specific platform features.
- Maintain Subject Matter Expertise: Master Navan’s event management tools, group travel workflows, and competitive market positioning.
- Onsite Engagement: Travel to customer sites and key corporate events as necessary to support execution and executive reviews.
- Strategic Meetings Management: For certain strategic clients use data from the online platform events data to work with the client to contract all meetings & events being booked with Navan.
What We’re Looking For
- Experience: 5+ years in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel or events environment, preferably with exposure to corporate events, meeting management, or travel tech.
- Track Record: Proven history of meeting or exceeding retention, adoption, and expansion quotas.
- Strategic & Analytical Skills: Ability to leverage data to demonstrate event ROI, solve complex client challenges, and prioritize key growth initiatives.
- Communication: Exceptional presentation and relationship-building skills tailored to diverse stakeholder levels.
- Mindset: A proactive, high-energy self-starter with strong EQ, adaptability, and a commitment to customer delight.
- Education: Bachelor’s degree or equivalent practical experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we know peoples' different experiences, identities, and backgrounds help us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued, and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications, and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location