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Event Assistant Level 3 Apprenticeship
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We're looking for our next Awesome Addition to join the Conference Centre team at Buckfast Abbey.
As an Events Assistant Apprentice, you'll gain hands-on experience whilst being part of a team that helps deliver conferences, meetings, training events, special occasions and site-wide events for thousands of visitors every year.
Wage
£16,806 a year
Minimum wage rates (opens in new tab)
Competitive rates of pay – reviewed annually
Training course
Event assistant (level 3)
Hours
A minimum of 32 hours per week, over 5 days, including some weekends and evenings.
32 hours a week
Start date
Thursday 1 October 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a fantastic opportunity to earn great pay while you learn and develop skills that can take you anywhere in the hospitality and events industry.
What you'll be doing:
- 📞 Answering telephone and email enquiries
- 📅 Assisting with event bookings and administration
- 📊 Keeping our booking systems accurate and up to date
- 👋 Welcoming delegates and visitors
- 🤝 Supporting clients before, during and after events
- 🎪 Helping set up meeting rooms and event spaces
- 🎤 Assisting with audio-visual and IT equipment
- 🍽️ Liaising with catering teams regarding refreshments and dietary requirements
- 🖥️ Updating digital display screens and event information
- ☕ Supporting food and beverage service during breaks and lunches
- ✨ Ensuring conference suites are tidy, organised and ready for guests
- 🌟 Always providing excellent customer service
No two days are ever the same. One day you might be helping to prepare for a large conference, and the next you'll be welcoming delegates and supporting a wide range of exciting events.
Where you'll work
BUCKFAST ABBEY
BUCKFAST
BUCKFASTLEIGH
TQ11 0EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FAREPORT TRAINING ORGANISATION LIMITED
Training course
Event assistant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Operational:
- Gather facts and collate information in response to a brief or request, like searching for the right location and venue for an event.
- Respond to requests from the different functional teams and carry out a variety of daily and weekly tasks to assist in the planning and preparation of an event.
- Provide assistance onsite at an event by registering delegates or by helping to assist the onsite team with a variety of tasks.
- Manage your time effectively by understanding how to prioritise tasks according to their importance and urgency for the stakeholders of an event.
- Use software packages to create word processing and spreadsheet documents.
- Contribute to reports, event project plans and written presentations for clients.
- Use a range of event technology platforms and in-house bespoke software systems and databases.
- Show careful attention to regulations and internal policies.
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Professional:
- Listen, interpret, understand, vocalise and respond to clients’ needs.
- Speak and write clearly in order to prepare written communications or provide instructions that are needed for a client, supplier or team member.
- Build rapport and trust with the stakeholders of an event so that stakeholders can collaborate well throughout the planning and organisation processes.
- Question effectively to ensure understanding of what is required from clients or colleagues.
- Have the skills to maintain relationships with colleagues, suppliers or clients once they are built, and be able to repair them when they are damaged.
- Work effectively within a group environment to prepare for, deliver and/or follow up after an event takes place.
Commercial:
- Assist in the preparation, management and reconciliation of event budgets by collecting information, checking data and making calculations.
- Show how commercial awareness has been applied through task and time management, specifically using efficient and effective measures to conclude a project in the most proficient way.
Training schedule
All training will take place at the workplace.
More training information
The training course will be provided through an external training provider Fareport.
Requirements
Desirable qualifications
GCSE in:
- English and Maths (grade minimum of Grade 4 preferable)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
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Other requirements
- Has a positive attitude and willingness to learn
- Enjoys working with people
- Has good communication skills
- Is organised and reliable
- Can stay calm when things get busy
- Likes being part of a team
- Is enthusiastic, proactive and ready to get stuck in
- Passing a Disclosure and Barring Service (DBS) check
About this employer
Buckfast Abbey is home to a community of Roman Catholic Benedictine Monks, who live their lives of prayer, work, and study according to the ancient rule of St Benedict. Today, our site is a flourishing complex of buildings, which the monks have continually developed to aid them in realising their vision for Buckfast - to be a national centre of witness to God, and the Roman Catholic faith. To that end, the Monastic Community places a great value upon hospitality, and we welcome hundreds of thousands of visitors each year. We employ around 140 staff in a variety of interesting career opportunities that are valued with competitive pay and an excellent benefits package. Staff are not required to share the religious beliefs of the Monastic Community but an empathy with the Catholic ethos of the site is required.
http://www.buckfast.org.uk (opens in new tab)
Company benefits
- Generous holiday - 33 days.
- Generous Pension Scheme - with 10% Employer Contribution.
- Staff discount - 20% in all our outlets.
- Staff gym - free to use.
- Free staff meals.
- Free parking.
- Free electric car charging.
- Free staff social events.
- Employee Assistance. Programmes - free of charge support that includes telephone counselling, GP consultation service and bereavement support.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Future Prospects 🏆
Successful completion of the apprenticeship could lead to a permanent role within Conference & Events or opportunities across the wider organisation, including:
- Hotel Operations
- Visitor Welcome
- Food & Beverage Services
- Administration
Ask a question
The contact for this apprenticeship is:
FAREPORT TRAINING ORGANISATION LIMITED
The reference code for this apprenticeship is VAC2000049265.
Apply now
Closes in 20 days (Thursday 10 September 2026 at 11:59pm)
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