Event Cinemas Castle Hill_Marketplace F&B Manager

Event Cinemas is part of EVT, one of Australasia’s market-leading experience creators, offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - we're all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you!

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year-round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Event Cinemas Castle Hill is on the hunt for our next Daymaker!

About the Role

A hands-on role managing the day-to-day operations of Marketplace.

Key Accountabilities

• Monitor and enhance guest service activities of the location
• Maintain adequate levels of stock, including ordering of stock.
• Receipt of goods; liaise with suppliers on quality issues
• Ensure Marketplace presentation is to company standard
• Implementation and maintenance of food and beverage systems
• Provide a safe work environment by ensuring all team members have knowledge of safety equipment and emergency procedures and by facilitating safe work behaviors
• Ensure all equipment and log books are updated
• Ensure the correct implementation of core range, promotions, new product lines and initiatives, as directed by National F&B Operations Manager/ General Manager
• Ensure practices relating to responsible service of alcohol are adhered to
• House policy is followed
• Ensure Marketplace is open/closed according to procedures and on time
• Ensure that the areas surrounding Marketplace are clean and tidy at all times and supervise and/or conduct regular checks of these areas
• Ensure that all equipment is operating effectively, is clean and presentable, and serviced as per requirements
• Train and motivate team members
• Provide leadership to team members. Give clear directions and instructions to staff on shift.
• Ensure all teams product knowledge is to an acceptable level.
• Acknowledge and reward good performance and nurture career development of staff by conducting regular performance appraisals in conjunction with General Manager.
• Assist in meeting revenue and expense budgets for the location.
• Maximise sales through process and product knowledge
• Assist in maximising revenue and yield per patron.
• Ensure accurate, efficient cash handling and audit procedures are carried out
• Maintain COGS at appropriate level as indicated by the company
• Complete stocktakes, analyse and solve all stock related issues.
• Tracking and analysis of wastage and ullage
• Ensure team members are Customer Obsessed
• Complete all duties as per standard operating procedures.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex.