This is a hands-on leadership role requiring a strong operational presence, excellent people management skills, and the ability to build productive relationships with clients, partners, performers, community groups, and other stakeholders.

Key Responsibilities

Events and Venue Management

• Lead the planning, coordination, and delivery of a varied programme of events and functions.
• Manage external bookings and venue hire enquiries from initial contact through to successful delivery.
• Develop and grow a programme of commercial and community events.
• Build relationships with promoters, performers, community organisations, and corporate clients.
• Maximise the utilisation of venue spaces through proactive business development and event programming.
• Prepare proposals, quotations, and event packages to convert enquiries into confirmed bookings.

Front-of-House Operations

• Lead front-of-house operations and ensure consistently high standards of customer service.
• Act as Duty Manager during events and day-to-day venue operations.
• Manage staffing requirements and operational logistics.
• Ensure compliance with health and safety, licensing, and relevant operational procedures.
• Deliver exceptional experiences for customers, performers, venue hirers, and stakeholders.

Team Leadership

• Lead, develop, and motivate front-of-house and programming teams.
• Manage recruitment, induction, training, and performance management processes.
• Create and oversee staff rotas and workforce planning.
• Support volunteer engagement and development opportunities.
• Foster a positive, collaborative, and customer-focused culture.

Commercial Performance

• Drive income generation through events, venue hire, and hospitality activities.
• Manage operational budgets and expenditure.
• Review pricing structures and commercial packages to ensure competitiveness and profitability.
• Monitor performance against agreed income and revenue targets.
• Work closely with marketing colleagues to increase awareness, bookings, and attendance.

Candidate Profile

Applications are welcomed from candidates with experience in areas including:

• Events management
• Hospitality management
• Conference and banqueting operations
• Venue management
• Hotel operations
• Weddings and functions
• Leisure and visitor attractions
• Entertainment and cultural venues
• Customer experience leadership

To be successful, you will demonstrate:

• Experience managing customer-facing teams within a busy hospitality, events, leisure, or venue environment.
• Strong operational leadership and duty management experience.
• Proven experience planning and delivering events, functions, or hospitality services.
• Commercial awareness, including experience managing budgets, pricing, or revenue targets.
• Strong organisational skills and the ability to manage multiple priorities.
• A genuine passion for delivering exceptional customer experiences.

What’s on Offer

• Salary commensurate with experience.
• Permanent, full-time position.
• Opportunity to join a respected and growing organisation with a strong social purpose.
• Varied leadership role with responsibility across events, hospitality, and venue operations.
• The opportunity to make a meaningful impact within the local community while contributing to the organisation’s commercial success.

Apply

Pertemps has been retained exclusively to manage this recruitment campaign. For a confidential discussion or to express your interest, please contact:

Barry Lee
Director of Permanent Recruitment, Pertemps

This is an excellent opportunity for an ambitious events or hospitality professional to take the next step in their career within a unique organisation that combines commercial activity with genuine community impact.