Client Relationship Management

• Analyse client briefs and operational requirements, and translate them into a deliverable plan.
• Act as the client’s main point of contact before, during and after the event.
• Be present to handover the client to the operational team and assist in delivery of the event where and when needed.
• Manage expectations proactively where a request falls outside the contracted scope or the venue’s operational capability.
• Monitor satisfaction, gather structured feedback and handle complaints in line with group service standards.
• Build repeat business through relationship management with agencies, corporate bookers, PAs/EAs and private clients.

Reactive Sales and Revenue Growth

• Assist in responding to inbound enquiries within the agreed service-level time frame (4hrs).
• Assist in qualifying enquiries, preparing tailored proposals and quotations in line with commercial policy, and issuing contracts.
• Conduct site visits and show-rounds, and follow up consistently until the enquiry converts or is closed out.
• Upsell throughout the client journey - food and beverage upgrades, extended hire, additional spaces, entertainment, production and full venue privatisation.
• Assist in cross-selling across the London portfolio where a brief is a better fit for another venue, and pass leads on with a complete handover.
• Contribute to monthly and annual revenue targets for the venue and support the group target.
• Work closely with the Agata and Operational team to ensure the offer sold and the experience delivered are consistent.

Cross-Venue Cover and Portfolio Knowledge

• Maintain current working knowledge of every London venue’s spaces, capacities, menus, packages and price points.
• Be able to provide full cover for another venue’s Events Manager during annual leave, absence and peak periods - including managing live events, client communication and system updates on their behalf.
• Keep event files, notes and BEOs to a standard that allows a colleague to take over at short notice.
• Complete a structured handover before and after any period of cover.
• Contribute to shared group resources: capacity sheets, menu libraries, supplier lists and template documents.

Financial and Supplier Management

• Manage supplier relationships: sourcing, negotiation, quotations, booking and post-event review.
• Monitor deposits, staged payments and pre-payment terms, and chase in line with the payment policy.
• Produce accurate final billing and work with Agata and finance team to ensure timely invoicing and payment collection.
• Support forecasting for the venue, including provisional business, confirmed-on-the-books revenue and expected upsell.

Compliance, Safety, and Licensing

• Deliver every event in accordance with the venue’s premises licence, permitted hours, capacity limits and any attached conditions.
• Uphold food safety and allergen requirements, including accurate recording and communication of allergen and dietary information in line with UK food information law.
• Verify supplier documentation before any third party works on site - public liability insurance, relevant licences.
• Handle client and guest data in line with UK GDPR and the group’s data protection policy.
• Ensure all compliance documentation is filed against the event record in Tripleseat and retained for the required period.

Post-Event

• Conduct post-event debriefs with the client and with internal departments.
• Capture learnings, service failures and improvement actions, and close them out.
• Reconcile the event financially and confirm final revenue.
• Update the client record with feedback, spend history and rebooking intent, and set the follow-up activity for future business.

Qualifications

Skills and Qualifications

• Excellent communication skills, both oral and written
• You are known for being proactive, creative, pragmatic, organized, and responsible
• You are familiar with the culture of luxury hospitality and are sensitive to all the codes of this world
• With excellent interpersonal skills and a genuine team spirit and willingness to share, you are a communicator and facilitator
• Ability to adapt, take on challenges, and question the status quo in order to meet the needs of a demanding clientele
• Customer-oriented without losing sight of achieving ambitious goals

Profile

• Significant experience in a similar position, in the luxury sector or high-end/luxury catering.
• Results-oriented and creative in your approach.

Job Details

• Job Category: Sales & Marketing
• Job Type: Permanent
• Job Schedule: Full-Time