Job Description

Grade I Listed Tobacco Dock is one of the UK’s leading venues for creative events, attracting approximately 100 bookings per annum from the world’s leading brands and organisations.

The Event Delivery Team facilitate the delivery of a breadth of compelling experiences, predominately corporate conferences, product launches, and exhibitions across a range of sectors including tech, consulting, retail, and fashion, with capacities from 5 to 5000+ pax. Alongside these events, our team also leads on high-profile consumer event shows such as Bike Shed, Meatopia, Waitrose Food & Drink Festival, and more.

We are looking for a new addition to our team of ambitious and passionate event professionals at one of London’s most versatile venues.

Team Overview

The wider Tobacco Dock team is comprised of 20 full-time employees.

The Event Operations Manager will be part of the Events Team, and their line manager will be dependent on the seniority of the candidate.

TDVL’s Events Team is currently a team of 7, encompassing both the Event Delivery & Facilities Management personnel.

Job Description

Key Responsibilities:

• Overseeing the concurrent planning for a portfolio of events for which TDVL has varying levels of responsibility, dependent on the ‘package’ inclusions of each client.
• Working in partnership with our clients from the point of handover from the sales team through to post-event debrief, providing consultation and advice throughout the planning process.
• Advising clients on the venue’s operational and logistical policies to ensure the successful and safe running of their event.
• Scheduling and chairing operations meetings with clients and other relevant stakeholders, including their suppliers/contractors.
• Collaborating with our service partners and preferred suppliers to define and enhance our clients’ requirements as necessary.
• Internal stakeholder management to ensure venue operations, facilities, and service partners are aligned with the event calendar.
• Account management of allocated suppliers and service partners, including sharing information, reviewing and managing internal and external feedback, and collaborating on new/improved products, services, and processes.
• Ensuring compliance with venue policies, including the use of accredited suppliers, health & safety rules, and adherence to the premises license conditions.
• Collating and reviewing client event documentation – build schedules, security briefs, cleaning schedules, risk assessments, layout CAD plans, etc.
• Compiling and issuing our monthly ‘Notification of Events’ to local authority licensing stakeholders – environmental health, Met Police, H&S team, licensing team, etc.
• On-site event delivery in conjunction with the freelance Duty Operations team, supporting clients and managing all stakeholders.
• Booking and briefing the Duty Operations staff on event outline, client schedules, suppliers, and other key venue and event-specific details to allow them to efficiently support the client on the floor as required.
• Liaising with the Facilities team members regarding timely maintenance and repairs to fit around the event schedule.
• Working in partnership with the Finance Team to ensure all post-event commercials are successfully closed off and reconciled.
• Ensuring that client feedback is obtained after every event.