The Chancery Rosewood
Event Sales Coordinator
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The Chancery Rosewood
The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
As an Event Sales Coordinator
As an Event Sales Coordinator, you will support the Events Sales team in creating seamless and memorable experiences for our corporate, social and private clients. This is more than an administrative role; it is about Relationship Hospitality: building trust, anticipating client needs, and ensuring every detail is thoughtfully coordinated from initial enquiry through to event handover.
If you are highly organised, detail-focused, and passionate about delivering exceptional luxury hospitality experiences, we would love to hear from you.
Key Responsibilities
- Support the Event Sales team with client enquiries, proposals, contracts, event documentation and general coordination throughout the booking journey.
- Respond to clients promptly and professionally, ensuring every interaction reflects the warmth, care and attention to detail expected at The Chancery Rosewood.
- Liaise with clients, internal departments and external suppliers to ensure event requirements are clearly communicated and accurately followed through.
- Assist with the preparation of proposals, Banquet Event Orders, floor plans, contracts and reports, ensuring all details are accurate and well presented.
- Support with site inspections and client meetings, helping to showcase the hotel’s event spaces with confidence, enthusiasm and strong product knowledge.
- Maintain accurate records within the hotel’s sales and event systems, ensuring all client, booking and revenue information is up to date.
- Support the coordination of deposits, payments and contract deadlines in line with hotel procedures.
- Attend pre-event and post-event meetings, ensuring clear communication and a smooth handover between the Sales and Operations teams.
- Contribute to revenue generation by supporting upselling opportunities and ensuring each proposal reflects the full offering of the hotel.
- Act as a brand ambassador for The Chancery Rosewood, representing the hotel with professionalism, warmth and discretion at all times.
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About You
- Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.
- Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.
- Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.
- Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.
- Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.
- Adaptability — You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.
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What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
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