We The Curious
Event Support Staff
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Location: Venue based – most of your time will be spent in our venue on Bristol Harbourside interacting directly with our clients.
Department: Venue Hire
Report to: Events Operations Manager
Salary: £13.45 per hour
Contract: Permanent
Working hours: Part-time - 30 hours guaranteed per month, with opportunities for overtime. We will expect some flexibility with your working hours to fit the nature of events. This can include late nights and weekend work as well as daytime shifts and occasional long hours. Please note - if you have an amount of hours in mind that work for you please do let us know.
About the role
As key members of the Venue Hire Department, the Event Support Staff will work as a team in assisting with the set-up, delivery and breakdown of We The Curious events and ensuring the smooth operational running of the department.
This role will also support our Visitor Experience and Live Science Teams during quiet times for venue hire events. This will involve similar responsibilities to the Event Support Staff as laid out in the role specific responsibilities. You will receive training on this part of the role.
Reflecting the changeable nature of events, this role is part time, making it flexible enough to fit around other work or commitments.
With a wide range of venues and spaces including the Rosalind Franklin Room on the top floor with terraces overlooking the city, a Planetarium, two floors of exhibition spaces and Millennium Square, We The Curious can host a huge variety of events including conferences, drinks receptions, parties, weddings, festivals, educational talks, private shows and awards ceremonies.
What will you do in this role?
Role specific responsibilities
- You will ensure all our visitors are greeted in a welcoming and inclusive way.
- You will understand the requirements of the event and set up and pack down the event space to the needs of the client. This will involve a degree of manual handling and physicality (required adjustments can be made).
- You will proactively support the client and guests during the live event, offering guidance and information when required. You will respond to potential issues that may arise with a prompt, approachable, and friendly attitude.
- You will communicate clearly with the venue hire team as well as other We The Curious teams and external contractors to ensure the event runs smoothly alongside the rest of the attraction.
- You will be responsible for keeping the event spaces tidy and accessible, using your initiative to undertake general cleaning tasks as needed and reporting and following up on maintenance issues.
- You will ensure that all events run in line with our policies and procedures.
- You will keep up to date with broader We The Curious activities in order to effectively promote We The Curious to Venue Hire clients.
- When there are opportunities to do so, you may also work with other departments to support We The Curious' mission and vision. This can include some meetings and office-based work.
- You will assist Visitor Experience team shifts as required, representing the friendly and informative face of We The Curious. Responsibilities will range from welcoming visitors through the front doors, scanning tickets and delivering excellent customer service in our shop.
- You will assist Live Science team shifts as required. Responsibilities will range from supporting the team by being an information point for guests as well as assisting with any evacuation or safeguarding matters that arise.
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General responsibilities
- Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.
- Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
- Promote charity messaging across your area of work wherever possible, with support from the Development and Marketing teams.
- General responsibility for departmental compliance with GDPR.
What we're looking for from you
- You have previous experience in a client or customer service role and are confident working with the public and being in a public facing role.
- Experience of working in a conference or events environment is desirable.
- You are comfortable performing manual handling tasks (required adjustments can be made).
- You have experience of working to deadlines.
- You have excellent communication skills and can engage both individuals and groups of people. You can easily adapt to people of different backgrounds, age and ability to make a variety of audiences feel welcome and supported.
- You can react calmly and decisively to developing and changing situations whilst remaining cool and professional under pressure.
- You can work on your own and as part of a team. As the role consists of both busy and quiet periods you are happy to support other team members, bringing initiative, enthusiasm, self-motivation, and a positive outlook.
- You have excellent listening skills, and an understanding of guests needs and expectations and have a positive attitude to solving problems and handling guests' issues.
- You can pick up new skills quickly.
- You can multitask different responsibilities.
Application process
Deadline for applications: 11:59pm on Sunday 16th August
Interview dates and location: The 9th or 10th of September at We The Curious
Start date: The week of 5th October
Application process:
If you would like to apply, please complete the application form. It contains questions designed to assess your interest in and suitability for the role. These are:
- Why would you like to work for We The Curious? (300 words)
- What do you think good customer service looks like? Please provide a range of examples and why these are important in this role. (300 words)
- Can you tell us why you think you would be suitable for the role. (400 words)
- What do you think are the most important aspects of teamwork? Please give examples of when you have put this into practice. (300 words)
Please don't send in CVs or cover letters as we don't review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.
Get help with your application
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If you would like to talk about the role or the application process, please email people@wethecurious.org
Support during the process
We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
We want to work with you to ensure the recruitment process is accessible for you. If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.
Including everyone
We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.
We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.
*By not well represented we mean people with lived experience including but not limited to:
- African and African-Caribbean heritage
- South Asian and East Asian heritage
- Global Majority
- Disabled
- Neurodivergent
- Visually Impaired
- Deaf community
- LGBTQIA+ and/or non-binary
- Working class background
- Didn’t go to university or first in your immediate family to attend University
Working with us
We value the people that work with us. Our staff have access to the following:
Wellbeing & support
- Flexible working
- Hybrid working (if suitable and stated for role)
- Cycle to work scheme
- Free yearly flu jabs and eye tests
- Paid sick leave for physical and mental health
- Mental Health First Aiders
- Confidential advice & counselling through the Employee Support Programme
Leave
- 28 days including bank holidays (all pro-rata).
- A day of extra holiday for every 5 years' service
- An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave
New Parent Policy
We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we’ll pay your full salary for the first five months.
Facilities & discounts
- Free entry to the venue at any time with up to four guests, plus 12 additional entry tickets per calendar year to give away.
- 15% off in the We The Curious café
- 20% off in our shop
- Range of discounts with local businesses and free entry to other local attractions.
- Social events
- Free parking
- Secure cycle
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