Rapport Guest Services
Event's and Room Bookings Team Leader
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Events & Room Bookings Team Leader
Location: London
Contract Type: Full-time, Permanent
Hours: 40 hours per week, Monday to Friday. Standard shifts are 8:00am–5:00pm or 9:00am–6:00pm, with flexibility required between 7:00am and 8:00pm to support business events.
Salary: £38,000–£40,000 per annum
Lead a team that keeps every event and meeting running seamlessly.
We're looking for an Events & Room Bookings Team Leader to join Rapport in a brand-new role at one of our prestigious corporate clients in London.
Leading a team of nine across room bookings, events and room set-up, you'll play a key role in delivering an exceptional workplace experience while supporting the implementation of new systems and creating best-in-class operating procedures. This is an exciting opportunity to shape the future of a growing service and make a real impact.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Lead the day-to-day operation of the Events and Room Bookings team, ensuring a seamless service.
- Manage, coach and develop a team across room bookings, events and room set-up.
- Create and implement standard operating procedures to support service excellence.
- Build strong relationships with Executive Assistants, Personal Assistants and senior stakeholders.
- Work collaboratively with catering and other service partners to deliver outstanding events.
- Support the contract through a period of change, driving continuous improvement and embedding new systems.
The Ideal Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous experience leading events, hospitality or workplace services teams.
- Be confident working with senior business leaders and stakeholders.
- Build strong relationships with colleagues, clients and service partners.
- Bring a positive, solutions-focused approach with exceptional problem-solving skills.
- Be an engaging people leader who enjoys coaching and developing others.
- Thrive in a fast-paced environment and remain calm under pressure.
- Have a background in events or event operations (preferred).
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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