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• Perform cleaning and dismantling of all equipment, buffets, dining tables, station and banqueting areas and ensure they are left in proper condition and sanitized.
• Perform date checks, disposing of expired products, and handling safely leftover food.
• Perform cleaning of all service and dining surfaces; sweeping and mopping of floors; ensure all areas are left clean.
• Perform restocking of supplies and ensure adequate preparation for the next event.
• Support the team with any relevant task to ensure an appropriate restoring of all event areas.

Customer Service

• Ensure to prioritise customers above all tasks.
• Contribute to creating a welcoming environment, always greeting customers warmly and professionally.
• Exceed and anticipate customers’ needs, striving to accommodate special requests within company practice and procedure.
• Upkeep product knowledge to handle customers’ queries and ensure satisfaction.
• Handle customers’ complaints, escalating to managers when necessary.
• Provide help even if outside the specific role where suitable.

Compliance

In accordance with your role, obtain knowledge of:

• Food safety
• Health & Safety
• Fire safety
• Alcohol service
• Data protection
• Licensing
• Be proficient using our learning platform to complete all assigned courses within the given timeframe.

Client Relationship

• Follow all client building rules and policies, and report any issues or concerns related to those.
• Maintain professional conduct and behaviour while on client premises, even outside the working schedule.
• Do not take any actions that could damage the client’s reputation.

General

• Be punctual for shifts, in clean correct uniform, and maintain high grooming standards.
• Adhere to company policies, standards, and values in all actions.
• Maintain a professional approach with all individuals.
• Demonstrate openness to new learnings and self-development.
• Be flexible in supporting other areas or locations of the business, other than your home site.