CRM & Systems

• Own the day-to-day administration of the events CRM, including data entry, list management, reporting and data quality.
• Support the implementation, roll-out and consistent use of CRM processes across the team, creating simple guides and workflows for Club Partner and Hospitality guest touchpoints.
• Maintain accurate customer data in line with GDPR and data protection requirements.
• Use CRM data to support targeted event communications and follow-ups, including confirmations, reminders and post-event messaging.
• Manage ticketing platform for all events.

Events & Tournament Delivery

• Assist with planning and on-the-day delivery of the Lexus Ilkley Open and other club tournaments and competitions.
• Manage hospitality seating plans and guest list management.
• Assist with planning and delivery of networking events and marketing activation events.
• Support Bonfire Night and other seasonal and community events.
• Assist with in-house racket, fitness and social events, including set-up and on-the-day coordination.
• Coordinate with external suppliers and contractors, including catering, entertainment and equipment hire, under the direction of the BD & Events Manager.
• Support post-event administration, including attendance figures, feedback collation, surveys and simple reporting/data analysis.

Marketing, Partnerships & Communications

• Work closely with the Marketing team to ensure events are promoted accurately and on time.
• Provide event details, imagery requirements, copy points and updates for websites, social media and email campaigns.
• Proofread event listings, booking pages and promotional materials for accuracy.
• Assist with marketing activations and roadshow-style promotions supporting the Lexus Ilkley Open, including Club Partner Networking and introduction events.
• Provide administrative support for sponsorship contracts and associated event activity.

Finance, Invoicing & Reporting

• Raise invoices for event bookings, hospitality packages and tournament-related sales.
• Track payments and outstanding balances, escalating overdue accounts as required.
• Liaise with Accounts department to follow up on payments, disputes and accurate reconciliation.
• Support simple event budget tracking and P&L information for the BD & Events Manager.
• Support event performance reporting, collating and maintaining accurate data across sales, sponsorship, ticketing and other key event metrics.

Member Experience & Wider Club Support

• Support club and tournament surveys for members, visitors, volunteers, vendors and suppliers, including collation and analysis of results.
• Support membership experience initiatives, including member benefits and feedback activity.
• Provide occasional front desk/reception cover, welcoming members and guests and handling general enquiries.
• Participate in wider club activities as required and represent the club professionally at all times.
• Undertake other reasonable duties in support of the BD & Events Manager and wider club team.

About You

You will thrive in a role where no two days are quite the same. You will be organised, confident with people and systems, and able to maintain excellent standards when the pace increases around major events and tournament week.

Essential

• Strong organisational skills and excellent attention to detail, particularly with bookings, spreadsheets and event administration.
• Confident, professional and personable communication skills, both written and face-to-face.
• A strong customer-service mindset and confidence dealing professionally with members, guests, sponsors, partners and suppliers.
• Comfortable using booking systems, CRM platforms and Microsoft Office, particularly Excel.
• Able to remain organised, calm and professional in a busy, fast-paced live event environment.
• A collaborative approach and the ability to work effectively across different teams and with external suppliers.
• A proactive, can-do approach with the ability to prioritise and juggle multiple tasks.
• Flexibility to work evenings, weekends and extended hours when required around key events and tournament dates.

Desirable

• Previous experience in events, hospitality, membership, reservations or a customer-facing administrative role.
• A relevant qualification in Event Management, Hospitality, Business Administration, Marketing or a related discipline, or equivalent relevant professional experience.
• Experience using a CRM system and workflow automation.
• Experience raising invoices or providing basic financial administration.
• An interest in sport, fitness, tennis or club/membership environments.

What We Offer

• Competitive salary plus a tournament bonus
• Pension + 28 days’ annual leave including UK bank holidays
• A varied role combining year-round club events with hands-on experience at the Lexus Ilkley Open
• The excellent opportunity to build experience across professional sporting events, hospitality, CRM, sponsorship, marketing and event operations

How to Apply

Please send a cover letter with your CV to lucy@iltsc.co.uk

Closing date: 10 September 2026

Interview date: 18 September 2026

We are looking for someone who wants to make an impact, contribute ideas and play an active part in delivering memorable events and an excellent experience for our members, guests and partners.