LOCK.
Events & Hospitality Assistant
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About Lock
The Lock Group is a collective of B Corp certified creative production specialists, united by a shared mission: to help brands realise their vision and transform their business through industry-leading and culturally resonant content.
We operate at the intersection of culture and commerce, balancing artistic integrity with commercial ambition. Our work connects, inspires, and creates lasting impact that goes beyond delivering results.
We amplify distinctive, creative voices and help brands show up in more original, relevant, and impactful ways, building legacy through meaningful storytelling.
Job Summary
An energetic, detail-oriented, and hospitality-minded Events & Hospitality Assistant to support the seamless day-to-day execution of events and guest experiences across ColourWorks and Lock. Working closely with and reporting to the Events & Hospitality Lead, you will act as a key operational anchor on the floor - assisting with event setups, client enquiries, administrative duties, and real-time event delivery.
You will be an approachable, proactive team player with a passion for high service standards, meticulous organisation, and warm client delivery. This role is ideal for an ambitious junior professional eager to learn the end-to-end management of a premium creative venue, build hands-on hospitality experience, and uphold our high-spec presentation standards every day.
Key Responsibilities
Sales, Strategy & Enquiries
- Logs incoming event enquiries accurately and assists with scheduling venue viewings for prospective clients.
- Supports the outreach process by preparing presentation materials and sending follow-up details to prospective clients post-viewing.
Planning & Logistics
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- Assists in the day-to-day execution of events, helping with physical setup, signage, client arrivals, and coordinating on-the-day logistics.
- Monitors event delivery in real-time and escalates any operational issues, client complaints, or logistical bottlenecks to senior team members immediately.
- Prepares and distributes daily event agendas, runs errands for supplies, and ensures that shared event spaces have the necessary equipment ready to go.
Financial Management
- Handles basic admin tasks such as filing invoices, preparing drafts of booking forms, and recording receipts for event-related expenses.
- Learns to spot minor up-selling opportunities during live events (e.g., extra drinks, extended hours) and flags them to the Lead.
Leadership & People
- Works collaboratively proactively supporting event staff and external freelancers especially during busy operational windows.
- Serves as a friendly and helpful point of contact for clients and guests during events, answering general questions and representing the brand professionally.
Client Relations (CRM)
- Hand-delivers/emails feedback forms or surveys to clients post-event and helps compile these responses for the team to review.
- Maintains and updates client profiles and booking statuses in the CRM database with high accuracy.
Brand & Marketing
- Takes high-quality photos/videos during event setups and live events (with client permission) to pass to the marketing team for social media.
- Acts as an enthusiastic brand ambassador on the floor, ensuring their own appearance and demeanor reflect the premium standards of the venue.
Risk & Compliance
- Follows all health & safety, fire safety, and food hygiene guidelines diligently during shifts; immediately reports any hazards or compliance risks.
- Executes checklists to ensure the venue is meticulously clean, tidy, and matches the "4 senses standard" before, during, and after an event.
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Strategic Growth
- Attends debriefs and team meetings to learn about local industry trends, client preferences, and competitor offerings.
- Shares fresh ideas with the team on how to improve guest experiences, streamline setup tasks, or refresh physical collateral.
Essential Skills and Requirements
- Demonstrable experience or a strong background in hospitality, venue operations, customer service, or event production, with a genuine passion for creating exceptional guest experiences.
- Meticulous attention to detail with the ability to multitask, manage administrative workflows such as invoicing support and CRM updates, and keep shared event spaces presentation-ready.
- Excellent verbal and written communication skills, with a warm, professional, and confident demeanour when interacting with clients, guests, and external freelancers.
- Ability to stay composed and active on the floor during busy live events, spotting operational needs early and knowing when to escalate issues effectively to the Lead.
- Highly collaborative mindset with a willingness to get hands-on, from physical setup and running logistical errands to supporting event staff and external vendors.
- Comfortable using basic admin, CRM, and communication tools, alongside an eye for capturing clean photos and videos for venue marketing.
- Familiarity with or quick ability to learn standard health and safety, fire safety, and food hygiene guidelines within a venue environment.
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