Marriott
Events Manager - Sheraton Grand London Park Lane
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LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 9200+ properties across 145 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for an experienced Events Manager to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the GOV UK website.
JOB SUMMARY
The Event Manager is responsible for the group and event enquiries allocated to them, ensuring a seamless process from initial enquiry, booking conversion, though to turnover to Operations, and back to Sales. Delivers exceptional telephone sales experience and adheres to sales and event brand standards for enquiry handling, event planning, pre and post event. Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel event. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
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SKILLS, EXPERIENCE AND QUALIFICATIONS
Experience
- Previous experience (Minimum 2 years) in a similar role within a hotel environment
Skills and Knowledge
- Effective sales skills to up-sell products and services
- Knowledge of menu planning, food presentation, and banquet and event service operations
- Ability to manage guest room and meeting space inventories
- Broad understanding of facility management (sanitation, maintenance, operations)
- Strong customer development and relationship management skills
- Knowledge of overall hotel operations as they affect department
- Knowledge of Event Technology products and services
- Knowledge of contract management and legalities
- Strong communication skills (verbal, listening, writing)
- Strong problem-solving skills
- Strong customer and associate relation skills
- Strong organization skills
- Ability to use standard software applications and hotel systems
- Effective decision making skills
- Effective influence skills
- Strong presentation and platform skills
- Knowledge of governmental regulations and safety standards
Education or Certification
- High School Diploma or equivalent required; Bachelor’s Degree preferred
WHAT WE CAN OFFER YOU
WHY WORK WITH US?
Proudly ranked among the Top 5 Hotels in London in the Condé Nast Readers’ Choice Awards 2025
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
FINANCIAL WELLNESS
- Competitive salary package
- 31 days holiday including bank holidays increasing to a maximum of 35 days
- Attractive bonus plan
- Accommodation Service Charge upon successful completion of probation
- Season ticket loans
- Discounted room rates for you & friends and family – why not, we are after all the largest hotel company in the world!
- Recommend a friend scheme
- Complimentary dry cleaning – we do like to make an impression!
- Enhanced management pension scheme to help you save for the future
- Life assurance x 3 salary
- Access to major high street discounts so you can treat your friends and family
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CAREER GROWTH AND PROFESSIONAL ADVANCEMENT
- World-class international career opportunities within Marriott hotels tailored to your specific needs
- Professional learning and development opportunities – because a fulfilling career is so much more rewarding
- Tuition aid
- Unlock access to world-class trainers and elevate your potential
- Exclusive access to the world’s leading management minds
- Corndell management development programmes
HEALTH, WELLBEING AND SOCIAL IMPACT
- Complimentary meals on duty
- Complimentary private medical via AXA
- Eye care vouchers
- Cycle to work scheme
- Creative workshops
- Support volunteer programmes like Magic Breakfast
- Community activities like canal cleaning, volunteering at farms, plogging and much more
RECOGNITION AND THE SOCIAL SCENE
- Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Discount in Lanes of London
- Recognising personal milestones – new baby, wedding, birthdays and anniversaries
LIONSITE
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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