Gravity
Events Operations Manager - Westfield Stratford
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Company Description
Gravity is a leading provider of premium active entertainment experiences, bringing together fun, fitness, and adventure for guests of all ages. Since 2014, the company has welcomed millions of visitors across the UK and internationally, building a strong reputation for high-quality leisure destinations. Gravity operates with a proven, scalable business model and a strong emphasis on safety and innovation. The team is committed to delivering outstanding customer experiences and setting the standard for active entertainment. Joining Gravity means contributing to a dynamic, growing organization in a fast-paced, customer-focused environment.
Role Description
The Events Operations Manager is a full-time, on-site role based in the London Area, United Kingdom. This role oversees the planning, coordination, and execution of events, ensuring they run smoothly, safely, and in line with Gravity’s brand and customer experience standards. Day-to-day tasks include:
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- Managing event schedules
- Supervising on-site event staff
- Coordinating with vendors and partners
- Ensuring all operational procedures are followed
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The Events Operations Manager monitors event performance, manages budgets, and implements process improvements to enhance efficiency and guest satisfaction. The role also involves:
- Resolving operational issues in real time
- Maintaining clear communication with internal teams
- Producing post-event reports to inform future planning
Qualifications
- Strong operations management skills, including experience overseeing day-to-day venue or events operations and implementing efficient processes.
- Proven customer service and communication skills to engage guests, lead teams, and collaborate effectively with internal and external stakeholders.
- Hands-on event planning experience, including coordinating logistics, schedules, resources, and vendor relationships for small and large-scale events.
- Budgeting and basic financial management skills, with the ability to track costs, manage event budgets, and optimize resources.
- Experience in leisure, hospitality, or entertainment environments is highly beneficial, with a strong focus on safety and guest experience.
- Demonstrated leadership abilities, including team supervision, staff training, and performance management in an operational setting.
- Excellent organizational skills, attention to detail, and the ability to manage multiple events and projects simultaneously.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
- Relevant education or professional qualifications in events management, hospitality, business, or a related field are an advantage.
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