Rapport Guest Services
Events Planner
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We are excited to offer an opportunity for an Events Coordinator to join the Rapport team in a stunning location with breathtaking views of Canary Wharf. You will be part of a diverse team across two nearby locations, opening up a world of learning and development possibilities. Our client is a prominent American multinational investment management and financial services firm that values excellence in service and care for its clients, customers, guests, and service partners.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday, shift rota basis from 7:30 AM to 7:30 PM, with flexibility as per business needs)
Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
Main Responsibilities
- Collaborating with hospitality, HR, and marketing teams for seamless guest management
- Managing all event inquiries within the London Conference Centre and other event spaces
- Assisting booking hosts in preparing, coordinating, and executing events to meet company standards and client expectations
- Ensuring the safe and high-quality delivery of events, including meetings and drink receptions
- Building strong rapport with key stakeholders and vendors for smooth service delivery
- Leveraging knowledge of the London Conference Centre to maximise revenue opportunities
- Innovating and engaging the team with new ideas for enhancing service delivery at meetings and events
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have at least one year of events management experience and in-person customer service in a similar environment (e.g., five-star hotels, corporate establishments, or premium airlines)
- Be proactive, organized, and detail-oriented, with a positive, can-do attitude and problem-solving skills
- Possess an outgoing personality, easily building rapport with various stakeholders, including VIPs
- Be a customer-focused team player recognised for being patient, friendly, and reliable
- Embrace change, lead by example, and empower others with a consistently positive outlook
- Have excellent written and verbal communication skills
- Display outstanding personal presentation and interpersonal skills
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Some Of Our Benefits Include
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
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Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About The Company
Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our Most Prestigious Awards Include
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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