HM Revenue & Customs
Evidence & Insight Manager
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Locations:
Belfast - Erskine House & Carne House, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Nottingham
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
About the Role
The Equality, Diversity and Inclusion (EDI) team supports HMRC to understand and address barriers, meet its equality responsibilities and improve colleague and organisational outcomes. The team works with partners across HR and the wider organisation and needs robust evidence to prioritise activity, evaluate impact and provide effective governance assurance.
Equality, Diversity and Inclusion activity should be driven by evidence, informed by insight and focused on meaningful outcomes. This role will help HMRC understand what is working, where improvement is needed and how decisions can be strengthened through better use of data, research and evaluation.
As the EDI Insight & Evaluation Manager, you will lead work to assess the impact of EDI activity, develop proportionate performance measures and provide senior leaders with clear, evidence-based recommendations. You will work across EDI, HR, People Analytics and Insight, policy and operational teams to translate complex information into practical options for action.
Job Description
Evidence, insight and analysis
- Gather, analyse and interpret qualitative and quantitative evidence from multiple sources.
- Identify significant patterns, disparities, risks and evidence gaps using management information, research, people data and stakeholder insight.
- Frame analytical questions and commission or coordinate specialist analysis where required.
- Distinguish clearly between evidence, assumptions and hypotheses, avoiding conclusions that the available information cannot support.
- Translate findings into practical recommendations, options and decision points.
- Undertake proportionate horizon scanning and desk-based research on EDI, evaluation and organisational change.
Monitoring, evaluation and performance
- Design, apply and improve proportionate approaches to monitoring and evaluation.
- Develop logic models, outcome measures, indicators and reporting arrangements that distinguish activity, outputs and outcomes.
- Assess whether interventions are delivering intended outcomes and value for money.
- Support benchmarking and comparison activity where it adds genuine insight.
- Identify limitations in data quality, sample coverage or evaluation design and recommend realistic ways to strengthen the evidence base.
Governance and assurance
- Produce concise briefings, governance papers and reports for senior leaders.
- Present balanced advice on evidence quality, risk, impact, strategic alignment and value for money.
- Establish and maintain proportionate governance and assurance arrangements for EDI evidence and evaluation activity.
- Maintain oversight of evidence-related risks, decisions and dependencies, escalating issues appropriately.
- Support transparent prioritisation so that resources are directed towards activity with a clear rationale and intended outcome.
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Collaboration and capability
- Build effective relationships across EDI, HR, People Analytics and Insight, policy, data owners and operational teams.
- Work constructively with stakeholders who hold different interpretations or priorities.
- Explain complex findings in accessible language and tailor communication to the audience.
- Build confidence and capability in the appropriate use of data, evidence and evaluation.
- Share practical learning and promote a culture of curiosity, challenge and continuous improvement.
Data stewardship
- Promote lawful, ethical and proportionate use of sensitive workforce and diversity information.
- Work with data owners and specialists to support appropriate data access, interpretation, retention and disclosure control.
- Recognise when aggregation, suppression or specialist advice is required.
- Ensure limitations and uncertainty are visible in reporting rather than hidden by false precision.
Person Specification
You do not need to be a professional statistician, data scientist or existing EDI specialist. We are interested in candidates who can think critically, handle ambiguity, test assumptions, recognise the limits of evidence and turn analysis into useful decisions. Relevant experience may have been gained in research, policy, HR, operational delivery, assurance, performance, evaluation, audit or continuous improvement.
Essential Criteria
- Evidence and insight: Experience of gathering, analysing and interpreting qualitative and/or quantitative evidence to identify issues, draw proportionate conclusions and make recommendations that support decision-making.
- Evaluation and improvement: Experience of developing, applying or improving approaches to monitoring, evaluation, assurance, performance management or continuous improvement.
- Communication and influence: Experience of translating complex information, evidence or data into clear, practical advice, reports or presentations for senior or non-specialist audiences.
- Stakeholder management: Experience of building effective relationships and working collaboratively across organisational or professional boundaries to achieve shared objectives.
Desirable Criteria
- Knowledge of equality legislation, the Public Sector Equality Duty or equality analysis approaches.
- Experience of people analytics, workforce data, survey analysis or performance reporting.
Salary and Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
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We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension: We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experience. Provide relevant details from up to your last 4 roles (max 150 words per role) and include a brief description of your responsibilities and achievements.
- A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, and how these meet the Essential Criteria outlined in the advert.
Please evidence any Desirable Criteria where applicable, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Selection Process
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed through a 75min invigilated written exercise requiring candidates to analyse information, evaluate outcomes and recommend appropriate actions.
You will also be asked behaviour-based questions on Making Effective Decisions, Communicating & Influencing and Seeing the Bigger Picture, to explore in detail what you are capable of.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
The HMRC app can help you with your application. The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
Important Information
- Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required.
- Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
- Successful candidates must undergo a standard (or equivalent) criminal record check.
Contact Point for Applicants
Job Contact
Name: Alun David
Email: alun.david@hmrc.gov.uk
Telephone: 03000 568382
Recruitment team
Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
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