eBay
Exceptions Associate
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
This role focuses on resolving customer-related issues through a ticket-based system supporting the Global Customer Experience (GCX) and Authenticity Guarantee teams. You will investigate cases, track inbound shipments, and ensure timely, accurate resolutions within service level agreements (SLAs). The role plays an important part in maintaining alignment across teams and supporting a consistent customer experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you will accomplish:
- Investigate and resolve tickets related to disputes, claims, appeals, and shipment tracking within defined SLAs
- Act as a key link between GCX and Authenticity Guarantee teams to support issue resolution and information flow
- Track inbound shipments and provide accurate updates to internal stakeholders
- Apply problem-solving and conflict management skills to assess cases and support fair outcomes
- Maintain accuracy and attention to detail when reviewing cases and updating systems
- Manage workload effectively in a fast-paced environment with changing volumes and priorities
- Contribute to team performance by meeting quality, timeliness, and adherence expectations
What you will bring:
- Strong analytical skills, including the ability to gather and interpret data, identify trends, and present insights using tools such as Excel
- Clear written communication skills, with the ability to document findings and updates effectively
- Ability to assess complex scenarios and support balanced, outcome-focused decisions
- Experience navigating multiple systems and processes in a structured environment
- Strong problem-solving skills and the ability to work independently with sound judgement
- Effective time management skills, with the ability to meet SLAs and adapt to shifting priorities
- Comfort working in a ticket-based environment with high attention to detail
Get help with your application
Your very own career expert that helps elevate your application to the next level.
#LI-ML1
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location