Mastercard
Executive Assistance
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Executive Assistance
Executive Assistant
Overview:
Mastercard is looking for an Executive Assistant to support several SVPs in their Angel Lane and Berlin Offices. A high energy, creative, tech-savvy professional with strong attention to detail, integrity, and trust is desired. The role includes performing general administrative duties such as scheduling meetings, complex travel arrangements, expense reporting, calendar management, and maintaining department records, among other core responsibilities. The incumbent will also work on projects supporting the team and contribute to the overall performance of the function.
You will be working in Global Customer Delivery and Care (GCD&C), a team that brings together Global Customer Care (GCC), Global Customer Delivery (GCD) as well as Operation Triage & Collaboration (OTC) to form one comprehensive team, dedicated to ensuring our customer’s end-to-end experience with Mastercard Technology is smooth, seamless, and industry-leading. You will need to be an expert multi-tasker and able to work at a fast pace in a thriving and friendly office.
Role:
- Responsible for all administrative and operational activities, which includes, but is not limited to scheduling complex in-person and virtual meetings and conference calls across time zones, global travel arrangements confirming visa and other travel requirements, project management support, expense reporting, departmental record keeping, and managing supplies
- Developing and/or preparing correspondence; reports, presentations, or other key communication materials for the team; may research special topics as needed
- Manages internal and external inquiries by screening calls, answering questions, and redirecting to appropriate personnel
- Ad-hoc support for Direct Reports including duties such as tracking team workflow and building and managing reporting systems for such tasks.
- Coordinates logistics for more complex meetings/activities, i.e., internal and external meetings including various business events and handling ad hoc projects where assigned.
- Organize team events and conferences, coordinate agendas, collect and collate required documentation, provide IT support as and when required, source/book/monitor offsite venues.
- Uses discretion and care on a regular basis when working with sensitive/confidential data pertaining to the department or Mastercard
- Works as a team with other Executive Assistants in Mastercard to ensure alignment and operational coverage, serving as an administrative liaison with others inside and outside of the company
- Organize and oversee special projects, ensuring timely completion and attention to detail.
- Maintain department records and documents, ensuring accurate and up-to-date information.
- Implement organizational systems and process improvements to enhance overall efficiency.
- Provide basic IT support to the Manager and team in London, maintain active relationship with the Facilities team for any issues with office equipment and generic office upkeep.
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All about you:
- Executive administrative experience in a global corporate environment interfacing with senior and executive-level management
- Impeccable attention to detail, with the ability to catch and resolve errors proactively and anticipate needs.
- Must be able to self-direct and work effectively with others at all levels of an organization with team members, senior leaders, executive management, and clients
- Demonstrated ability to work independently, making informed decisions and prioritizing tasks effectively.
- Strong communication and interpersonal skills to collaborate with colleagues and stakeholders at all levels.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Proficient in using office software and tools to streamline workflow. Proficient knowledge of the MS Office Suite, including Excel spreadsheets and functions, Word, and PowerPoint skills. Proficient in Outlook.
- A motivated and detail-oriented professional looking to contribute to the Mastercard mission and support the team objectives.
- A team-player who thrives in a fast-paced environment and can demonstrate the ability to manage several tasks simultaneously while maintaining high attention to detail.
- A critical thinker willing to explore and develop process improvements to streamline team operations, organization, and increase bandwidth and efficiency.
- Ability to function as a team member in a time-compressed, highly dynamic, and ambiguous environment to ensure deliverables are achieved.
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Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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