Executive Assistant (Shared) — Business Development / Client Relations

Job Title

Executive Assistant (Shared)

Location

Solidcor offices - London or Chesterfield based. Also need to be willing to travel between offices.

Department

Business Development / Client Relations

Reports to

Ben Glass, Partnership Director, and Brad Mitchell, Client Relations Director

Works closely with

Sales team, Senior Leadership Team (SLT), clients

The Mission

Provide dedicated, high-level executive assistant support shared between the Partnership Director and the Client Relations Director protecting both directors' time for their highest-value activities, keeping the business development and client relations function organised and accountable, and ensuring clients experience a consistently professional.

Why This Role Matters Now

Both directors' diaries, client commitments and internal accountability actions have grown to the point where they need dedicated support to stay focused on selling and managing relationships rather than admin. This is a newly created role built to close that gap and give the sales and client relations function a single point of organisation.

Key Responsibilities

• Calendar & time management — Manage and protect both directors' calendars, prioritising time for key tasks, and proactively follow up on outstanding actions and commitments.
• Accountability & governance — Hold both directors accountable for SLT and other internal management actions, and assist with proper allocation of time and accountability against key "rocks" (quarterly priorities).
• Client experience — Own the end-to-end "white glove" experience for client factory visits, from planning through to on-the-day coordination.
• CRM & reporting — Provide Salesforce support and day-to-day management, and produce reporting and insights for both directors.
• Email & inbox management — Manage inboxes for both directors, leaving a focused inbox with only key tasks.
• Meetings — Assist with preparation for key meetings and book in D2D/key client strategic meetings.
• General admin — Provide wider general admin support across the sales team.
• Demo van — Organise demo van logistics, including scheduling and onboard marketing collateral stock management.
• People management support — Assist with documentation for holding direct reports accountable in 1-2-1s, and maintain tracking of personal development plans (PDP).
• Out-of-hours availability — Be available for last-minute or out-of-hours requests from Ben and Brad, such as transport changes or bookings.
• Board meetings — Work with Ben and Brad on producing board slides in a timely manner.
• Collaboration — Work closely with the EA to Nathan Rowles, Managing Director, Ashley Smith Operations Director and Tommy O’Brien Plant Director to ensure the SLT are aligned and full cover.