• Stakeholder management / relationship building

  • Receiving requests from internal and external stakeholders for meetings and other requirements from the COO and using judgement to manage these requests and requirements professionally.
  • Developing and maintaining relationships with other executive assistants and teams across the Bank, both locally and internationally.
  • Acting as cover / back-up to other executive assistants where necessary (and vice versa).
  • Arranging appropriate holiday cover.

• General administration tasks

  • Receiving and screening telephone calls using independent judgment to determine those that require priority attention.
  • Manage the OCOO distribution lists, ensuring they are maintained accurately in line with staff movements.
  • Work with Business Management team to understand and access distribution lists used by the COO for divisional or Bank-wide communications, ensuring these are ready for COO use.
  • General day-to-day administration including photocopying, printing, post, ordering stationery and business cards.
  • Raising purchase orders ensuring that all appropriate documentation is signed before submitting for approval.
  • Onboarding of new joiners including registration through Signature forms, arranging desk, access pass and providing first point of contact.
  • Managing seating and coordinating all desk moves/changes for the OCOO team including the accommodation of new starters or contractors and forward planning of future seating requirements.
  • Keeping the IT VIP team updated with regards to expected new staff, thereby reducing the last minute rush to get systems in place before they start.
  • Working with IT VIP Helpdesk and Facilities teams to resolve IT, telephony or desk-related problems faced by the COO and Deputy General Manager ICBC Integration BO.
  • Assisting OCOO and Deputy General Manager ICBC Integration BO with any Executives visiting from overseas whilst they are working in the London office, including arranging access, seating and IT equirements, etc.
  • Adhoc project work as required

What you’ll need to be successful

We’re looking for the following skills and experience. If you don’t have all of these but think you could be a good fit for the role, get in touch.

• Previous experience of working in financial services, preferably a bank.
• Previous experience of providing direct support to senior executives and leaders, preferably C-suite.
• Knowledge of COO functions, their remit and how they operate.
• Advanced knowledge of MS Word, Excel, Outlook, Teams and PowerPoint. Confident learning new systems such as for travel booking, expenses, gifts and entertainment, etc.
• Very discreet with a solid understanding of what must remain confidential.
• Organised, pro-active individual who is always one step ahead and constantly anticipates the needs of others.
• Ability to quickly familiarize self with organization, its structure, professional culture and build relationships quickly.
• Confident and assertive with the ability to manage upward where necessary.
• Ability to manage a fluctuating workload, keeping occupied during quiet periods whilst remaining calm and resilient under conflicting pressures and alternating demands.
• Ability to engage and deal with diverse cultures and different working styles / approaches, at all levels of seniority.
• Operates effectively both autonomously and within a team

Why should you join us?

ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We’re headquartered in London, with operations in Shanghai, Singapore and New York.

We’re a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.

Our vision statement, “Be Yourself, Succeed Together” underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we’re growing other employee network groups, including for women and neurodiversity.

We’re committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.

What’s in it for you?

• Financial – market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
• Hybrid working – the option to work remotely up to two days per week, depending on the role.
• Family - 6 months maternity leave at full pay, 4 weeks paternity leave at full pay and enhanced shared parental leave pay. Coaching for family leave returners and access to emergency care via My Family Care. Paid fertility and miscarriage leave.
• Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange, Employee Assistance Programme and menopause policy.
• Community – paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
• Development – a suite of opportunities to build the skills you need to excel in your role

If you’re excited about becoming part of our team, get in touch. We’d love to hear from you!

ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted and no fees will be paid for such submissions.