Pinnacle Property Management Ltd
Executive Assistant
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EXECUTIVE ASSISTANT
Rendall & Rittner
Competitive
Hybrid - London
Role Overview
You will provide high-level, discreet and professional support to two very busy Property Directors, enabling them to lead a large, UK-wide portfolio and fulfil Board responsibilities. You will act as a trusted partner and gatekeeper, creating time and clarity for strategic priorities, coordinating across departments, and ensuring the right issues reach the right people at the right time.
You will thrive in the detail while keeping the bigger picture in view. From tracking what’s happening across portfolios to coordinating complaint responses and supporting tribunal matters, you will bring structure, judgement and calm to complex, fast-moving situations. Your ability to collaborate, anticipate, and uphold confidentiality will make you a pivotal team player at the heart of our operation.
ROLE EXPECTATIONS
Most days, you will orchestrate complex diaries and priorities, facilitate cross-functional collaboration, and prepare briefing materials that help Directors make fast, informed decisions. You will keep a sharp eye on lease and service charge timelines, ensure demands are issued accurately, and coordinate responses to escalations, complaints and tribunal-related actions with absolute professionalism and discretion.
What Success Looks Like
- Directors’ time is protected and focused on the highest-impact work, with proactive planning and minimal last-minute disruption.
- Cross-department collaboration runs smoothly, with clear actions, well-prepared meetings and timely follow-through.
- Complaint responses are accurate, consistent in tone and on-brand, with issues resolved swiftly and escalations reduced.
- Tribunal-related documentation and timelines are well-managed, with rigorous attention to detail and confidentiality.
- Lease, service charge and demand processes are monitored, with early identification and mitigation of risks or delays.
- Stakeholders experience exceptional communication, discretion and professionalism in every interaction.
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How You'll Spend Most Of Your Time
- Managing complex calendars, inboxes and priorities for two Property Directors, anticipating needs and resolving conflicts.
- Preparing briefing notes, Board and meeting packs, agendas and follow-up actions, ensuring decisions are data-informed.
- Coordinating cross-functional workstreams, tracking progress and ensuring accountable owners deliver on time.
- Drafting and refining correspondence, including complaint responses and formal communications.
- Supporting tribunal-related preparations, gathering evidence and liaising with internal and external stakeholders.
- Monitoring lease, service charge and demand cycles, flagging issues early and coordinating corrective actions.
Who This Role Is For
- You are a highly discreet, trusted professional who exercises sound judgement and maintains confidentiality at all times.
- You enjoy solving complex problems, staying close to the detail while keeping stakeholders aligned on the bigger picture.
- You are a collaborative team player who builds strong relationships and gets things done through others.
- You communicate with clarity and warmth, adapting your style for different audiences and situations.
- You are organised, proactive and resilient, with a calm approach in fast-moving or sensitive scenarios.
Experience That Helps
- Executive Assistant experience supporting senior leaders, ideally within property management or a similarly complex environment.
- Exposure to leases, service charges and demand cycles, with an understanding of how they impact residents and operations.
- Involvement in handling complaints or formal responses, and familiarity with tribunal-related processes.
- Experience preparing Board or leadership packs, coordinating cross-department projects and tracking deliverables.
- Working with legal, finance and operational teams to navigate sensitive matters with accuracy and discretion.
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What We Offer
- Competitive salary
- Discretionary bonus
- 25 days holiday plus bank holidays, with the option to buy or sell holiday
- Salary sacrifice scheme
- Private healthcare (subject to seniority or 3 years' service), life assurance
- Telus Health wellbeing platform
- Free eye tests and Cycle to Work scheme
- Enhanced maternity and paternity pay (service-dependent)
- Fully funded training and professional development
- Long service reward, from 5 years' service
- Employee referral scheme, up to £1,500
- Staff social events
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on assessing your executive support capability in a complex property environment, judgement and discretion, stakeholder management, written communication, and scenario-based problem solving
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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