Continuous Improvement

• Act as a subject matter expert for administrative systems, processes and ways of working.
• Identify opportunities to improve efficiency, effectiveness and stakeholder experience.
• Promote best practice across executive support activities.

Essential Skills / Experience

• Executive Support & Prioritisation – Proven experience supporting senior leaders, managing complex diaries, competing priorities and sensitive communications while enabling executive effectiveness.
• Stakeholder Management & Communication – Exceptional relationship-building and communication skills, with the ability to establish credibility quickly and work confidently with senior stakeholders across a complex organisation.
• Organisation & Delivery – Highly organised with strong attention to detail, able to coordinate multiple activities, projects and business processes whilst consistently delivering high-quality outcomes.
• Commercial Awareness & Judgement – Strong business acumen, analytical thinking and problem-solving capability, with the confidence to make decisions, manage ambiguity and drive continuous improvement.

Desirable Skills / Experience

• Experience supporting Directors, General Counsel, Leadership Teams or Executive-level stakeholders.
• Experience coordinating projects, programmes or business transformation activities.
• Budget monitoring, reporting and financial administration experience.
• Event planning and leadership team meeting coordination experience.
• Experience of document management, records management and governance processes.
• Strong analytical and reporting skills, including the ability to present information clearly and support business decision-making.
• Experience working within a large, complex and matrixed organisation.
• Knowledge of project management approaches, tools and methodologies.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About BT Group

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.