TM Forum
Executive Connect & Invite Only Program Manager
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Role Overview
The Executive Connect & Invite-Only Manager is responsible for the successful delivery of TM Forum’s Executive Connect program and Invite-Only sessions sponsor experiences. This role manages curated sponsor-executive meetings, high-value sessions, and senior-level engagement across TM Forum’s global events.
Both Executive Connect and Invite-Only programs are designed to connect sponsors with high-level CSP (Communications Service Provider) executives, ensuring engagement with the decision-makers who shape strategy, purchasing, and partnership opportunities. You will manage the full delivery lifecycle — from sponsor onboarding and audience targeting through to acquisition, outreach, scheduling, and onsite execution — ensuring every interaction delivers value for both sponsors and senior CSP attendees.
This role reports to the Senior Executive Connect & Invite-Only Manager and is focused on delivering a smooth, high-quality experience for sponsors and delegates, maintaining strong operational delivery, and contributing to continuous improvement across Executive Connect and Invite-Only formats.
Program Delivery
You will manage the end-to-end delivery of the Executive Connect and Invite-Only program across multiple events each year.
Key responsibilities include:
- Managing sponsor onboarding, ensuring profiles, target accounts, and objectives are captured accurately.
- Managing outreach to high-level CSP delegates through tailored communications, confirmations, and reminders.
- Coordinating meeting scheduling, resolving conflicts, managing shared meeting room usage, and ensuring smooth onsite operations.
- Managing the Invite-Only cycle from attendee wish-lists through acquisition, marketing promotion, vetting, approvals, and session flow.
- Ensuring all communication touch-points — invites, reminders, and onsite instructions — support a seamless participant experience.
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Audience Acquisition & Sponsor Engagement
You will ensure sponsors engage with the right senior-level CSP executives by driving targeted audience acquisition and ongoing sponsor support.
Key responsibilities include:
- Fulfilling acquisition plans to reach senior CSP decision-makers across global markets.
- Supporting sponsors to refine and prioritize their audience wish-lists and articulate meaningful session or meeting objectives.
- Handling escalations around targeting, scheduling, approvals, or attendance, ensuring issues are resolved quickly.
- Acting as a trusted advisor to sponsors throughout the full delivery cycle.
Team Collaboration
You will work closely with cross-functional groups across TM Forum to deliver Executive Connect & Invite-Only programs successfully.
Key responsibilities include:
- Coordinating day-to-day activities, workload priorities, and task clarity across program delivery.
- Ensuring effective communication between teams, particularly Sales, Events, Marketing, and Insights.
- Building strong working relationships across teams, especially during time-sensitive delivery periods.
- Contributing to consistent ways of working and helping improve delivery quality across events.
Operational Excellence & Continuous Improvement
You will continually seek to improve program processes and delivery quality through proactive refinement.
Key responsibilities include:
- Contributing to event retrospectives with data to identify areas for improvement and efficiency gains.
- Suggestions to enhance workflows, SOPs, templates, timelines, and communication processes across events.
- Supporting the development of best practices in targeting, outreach, data capture, and attendee engagement.
- Anticipating risks and implementing preventive solutions ahead of key delivery milestones.
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Reporting
You will maintain visibility and alignment through structured reporting.
Key responsibilities include:
- Tracking acquisition progress, delegate confirmations, meeting scheduling, attendance approvals, and delivery risks.
- Providing ongoing updates that ensure cross-team alignment and timely action.
- Producing post-event insights and recommendations to strengthen future delivery and support organizational learning.
- Contributing to broader reporting across Sponsor Success.
Skills & Experience
- Strong experience in the Telecommunications industry delivering executive-level engagement programs, sponsorship delivery, and high-value client engagement.
- Proven ability to manage complex, multi-stakeholder workflows across global events and time zones.
- Skilled communicator with the ability to engage confidently with high-level CSP executives and senior sponsor representatives.
- Experience working in fast-paced, deadline-driven environments, with strong organizational and prioritization skills.
- Excellent problem-solving ability and sound judgement when managing escalations or time-sensitive issues.
- High attention to detail, with the ability to maintain accuracy across multiple concurrent work-streams.
- Familiarity with telecoms, technology, B2B events, and curated meeting programs.
- Proficiency with CRM systems, scheduling tools, and project management platforms is an advantage.
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