Executive Director - Managed Solutions

Job Type: Permanent
Start date: ASAP
Salary: £Competitive
Location: Altrincham/Remote Working
Hours of work: 37 Hours Per Week – Remote Working Available

The Role:

To lead the Managed Solutions division, protecting and growing Rullion's existing client relationships while strengthening commercial performance, service quality, and sustainable NFI growth. Working closely with the Chief Customer Officer and colleagues across Rullion, you will ensure our clients receive an exceptional experience and our teams have the clarity, capability, and confidence to perform at their best.

The role combines senior client engagement, commercial judgement, and operational expertise. You will identify client challenges, translate them into relevant workforce solutions, and create long-term value, while building a stronger and more scalable Managed Solutions operation.

You're Good At / You Are

• Credible and confident with clients, able to understand their challenges, identify opportunities, and shape practical workforce solutions.
• A critical thinker who makes sound, evidence-based decisions and remains focused on what matters most.
• Commercially astute, with the judgement to balance client value, margin, risk, and long-term profitability.
• An effective communicator who can engage and influence people at all levels, internally and externally.
• A strong and inclusive people leader who coaches others, builds confidence, and raises capability.
• Resilient and calm under pressure, responding constructively to challenge, feedback, and changing priorities.
• Comfortable leading in a remote environment and creating accountability, connection, and momentum.
• Digitally capable and curious, using data, technology, and AI responsibly to improve insight, productivity, and decision-making.
• Focused on results and confident holding yourself and others to account.

What You'll Do

• Directly own selected strategic accounts while leading the wider Managed Solutions portfolio, ensuring relationships, knowledge, and growth opportunities are actively managed.
• Build trusted relationships with senior client stakeholders and act as a credible adviser on workforce challenges, skills, capability, and service improvement.
• Own Managed Solutions performance, including NFI, contribution, margin, forecasting, commercial governance, and the qualified growth pipeline.
• Set clear priorities and create consistent, effective ways of working across the Managed Solutions portfolio.
• Ensure account plans turn retention, growth, client value, service, efficiency, risk, people, and innovation into measurable outcomes.
• Develop Client Service Managers and emerging leaders, strengthening their client leadership, commercial confidence, account management, forecasting, and execution.
• Create an inclusive, accountable, and high-performing culture in which people learn, challenge constructively, and succeed.
• Work with Growth colleagues on major bids, renewals, and implementations, ensuring proposals are operationally credible, commercially sound, and valuable to the client.
• Use client, workforce, market, and performance insight to identify emerging demand and shape relevant propositions, partnerships, and solutions.
• Champion the effective use of data, digital tools, and AI across Managed Solutions, leading by example and building confidence in others.
• Represent Rullion at senior client meetings, industry events, and networks, strengthening our reputation as a workforce solutions partner.